Jermaine Joy Mendoza

JERMAINE JOY R. MENDOZA Profile Dynamic and results-driven professional with over 10 years of experience in customer service, technical support, billing operations, and virtual assistance. Proficient in CRM systems, calendar management, email handling, and lead generation. Known for delivering high-quality virtual support with accuracy, reliability, and professionalism. Work Experience -- May 2021 – Rimaven Subdv. Dau Mabalacat ORIGO BPO Remote Billing Support (Accountant Associate) Manage accounts receivable, issue bills, receipts, and invoices with meticulous attention to detail Increased financial transparency, presenting clear and concise Education reports for management review. Participated in Bachelor of Science in Accountancy the efficiency or effectiveness of the accounting Jocson College date records. continuous improvement efforts aimed at enhancing department operations. Performed accurate data entry task to maintain up to 2012 - 2016 Supported senior accountants and finance leadership Computer Programming organizational objectives. in various ad-hoc project or analyses to achieve Clark College 2010 - 2012 Expertise Financial Documentation and Billing Nov 2020 May 2021 NG/SABRE reservation systems Certifications Lean Six Sigma White & Yellow Belt Virtual Assistant - Travel Support and Sales Specialist Assisted members in selecting optimal travel destinations based on preferences and budget Facilitated hotel, car, resort, and flight reservations using NG/SABRE reservation systems Provided comprehensive travel guidance to enhance Accounts receivables Management Customer relationship Management CLOUDSTAFF customer experience Communicated effectively with clients via phone and email to address inquiries and concerns May 2017 Mar 2020 SUPPORT NINJA INC. B2B Telemarketer & Customer Service Representative Generated qualified B2B leads and converted prospects into sales for Cross Border Solutions Tracked sales metrics including lead conversion rates and average transaction values Provided email and chat support for LoungeBuddy clients using Zendesk platform Anticipated guest needs and resolved complaints promptly to ensure customer satisfaction JERMAINE JOY R. MENDOZA Work Experience Mar 2016 May 2017 CONVERGYS Technical Support Specialist (DELL) Delivered remote technical support to end-users via phone and internet connections Diagnosed hardware and software issues through systematic troubleshooting Researched and implemented solutions using available technical resources -‑9836 Accurately processed and documented call - transactions in tracking software Rimaven Subdv. Dau Mabalacat resolution Conducted scheduled follow-up calls to ensure issue Aug Education 2015 Bachelor of Science in Accountancy Dec 2015 Jocson College SUTHERLAND GLOBAL SERVICES Technical Support Representative (Microsoft) Provided technical and network problem resolution in a 24/7 inbound call environment Guided users through step-by-step solutions including software reinstallation and configuration Resolved username/password issues and assisted with 2012 - 2014 application navigation Computer Programming Communicated complex technical solutions in a userfriendly, professional manner Clark College 2010 - 2012 Expertise Financial Documentation and Billing Accounts receivables Management Customer relationship Management NG/SABRE reservation systems Certifications Lean Six Sigma White & Yellow Belt Nov 2014 Jul 2015 IQOR CLARK SITE II Customer Service Representative (METROPCS) Resolved customer complaints via phone while verifying account information Assisted customers with payments, phone activation, additional lines, and billing inquiries Maintained positive customer relationships through professional communication