Jermaine Carlem

JERMAINE CARLEM GENERAL VIRTUAL ASSISTANT SKILLS PERSONAL PROFILE Extremely motivated to constantly develop new skills and grow professionally. I am confident in my ability to adapt new learning that will help contribute in the success of a company. CONTACT Ma-a Davao City, Philippines- - /jermainecarlem EDUCATION University of Mindanao Bachelor of Science in Computer Science, 2008 PORTFOLIO Handles customer service for Ecom Shops ( Chat and Email ) Design E-mail Newsletter through Canva and Klaviyo Pinterest Growth Management B2B Lead Generation using Search Engine Influencer Research Data Entry WORK EXPERIENCE UPWORK, Pinterest Marketing Specialist | General VA | KLAVIYO Email Designer| 2016 - PRESENT Handles e-mail queries and process orders Design Emails through Klaviyo software & Canva Pinterest Management Lead generation & general admin tasks WORD-2-KINDLE, Email Customer Service 2016 Handles customer service support for e-book creation STUDYSOUP, Chat - Text - Email Support Rep 2016 Answers incoming inquiries for student's notetaking service CONVERGYS, Chat Support Rep 2010 - 2015 Troubleshoot phone, internet and cable service issue Schedule Service call requests Sutherland Global Services, Customer Service Rep Klaviyo Email Designs Pinterest Pin Designs - Handles IPTV and Internet Issues Responsible for customer service satisfaction