JERLYN LORESCA PAAT
146 Liwanag Loakan,
Baguio City, Benguet 2600
CP #:--
Skills
Good english communication skills - Oral and Written
Computer Literate - Excel & Word, Email, Internet, Social Media
Good Interpersonal / Intrapersonal Skills
Could speak in English, Sign Language, Cebuano, Pangasinan
Experience
Mentor/Customer Support Sitel Philippines
May 2015 - Present
July 2019 - Present - Loss and Stolen, Dispute and Loss Management Department for Greendot
Corp
September 2018-July 2019
Escalation Desk - Sitel Sears Home delivery/ Installation customer care
•
•
Taking managerial/ escalated call/s.
Handled client escalated concern.
May 2015-August 2018
Customer Care Representative (Sitel Sears Home delivery & Installation-Baguio)
•
Taking inbound calls for home delivery and installation, giving customer satisfaction
level performance to customer and clients.
•
Mentoring new hires.
•
Assigned POC for a team.
Education
June 2013
Lyceum Northern Luzon
BS Hotel Restaurant Management (Undergraduate)
Character References:
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Mary Ann Abegail Diaz Coach – Sears – Sitel
-(M)
Glory Ann R. Boado Operations Manager Sears - Sitel
-(M)
Kevin Lamsis
Operations Manager Sears - Sitel
-(M)
Oliver Caunceran
Coach - Sears - Sitel
-(M)
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