Jerlyn L. Paat

JERLYN LORESCA PAAT 146 Liwanag Loakan, Baguio City, Benguet 2600 CP #:-- Skills Good english communication skills - Oral and Written Computer Literate - Excel & Word, Email, Internet, Social Media Good Interpersonal / Intrapersonal Skills Could speak in English, Sign Language, Cebuano, Pangasinan Experience Mentor/Customer Support Sitel Philippines May 2015 - Present July 2019 - Present - Loss and Stolen, Dispute and Loss Management Department for Greendot Corp September 2018-July 2019 Escalation Desk - Sitel Sears Home delivery/ Installation customer care • • Taking managerial/ escalated call/s. Handled client escalated concern. May 2015-August 2018 Customer Care Representative (Sitel Sears Home delivery & Installation-Baguio) • Taking inbound calls for home delivery and installation, giving customer satisfaction level performance to customer and clients. • Mentoring new hires. • Assigned POC for a team. Education June 2013 Lyceum Northern Luzon BS Hotel Restaurant Management (Undergraduate) Character References: ================================================================ Mary Ann Abegail Diaz Coach – Sears – Sitel -(M) Glory Ann R. Boado Operations Manager Sears - Sitel -(M) Kevin Lamsis Operations Manager Sears - Sitel -(M) Oliver Caunceran Coach - Sears - Sitel -(M) ======================================================================