Jerlyn Brillo

JERLYN BRILLO VIRTUAL ASSISTANT | CUSTOMER SERVICE SPECIALIST | SOCIAL MEDIA ENGAGEMENT | EMAIL MARKETING OUTREACH I am a Customer Service Specialist (Chat, Email and Phone) with 12 years BPO experience, adept in providing friendly and high-quality customer care. I have knowledge with Google Docs, Sheets, Drive and MS Office Excel and Word. AREAS OF EXPERTISE Social Media Management and Marketing Friendly and High-quality Customer Service Technical Support Skills Retention Skills Data Entry Data Mining/ Research Audio to Text Transcription Canva Designs Lead Generation Email Marketing Outreach | Cold Emails other admin tools ACADEMIC HISTORY NATIONAL COLLEGE OF BUSINESS AND ARTS Bachelor of Science in Accountancy Undergraduate 3rd Year Irregular June 2013 - Oct 2015 UNIVERSITY OF RIZAL SYSTEM BS in Business Administration major in Marketing Graduate | June 2004- March 2008 VIRTUAL ASSISTANT AUSTRALIAN BASED CLOTHING BRAND August 2020 – present ( Part Time ) Email Marketing Outreach | Cold Email VA Ecommerce Customer Service Social Media Engagement Lead Generation TIER 1 ADVISOR SALES TO TIER 2 RETENTION (PHONE, CHAT AND EMAIL) ConcentrixConvergys Philippines Feb 2013 - Feb 2020 Provides exemplary customer service for a TELCO company ( AT&T ) for billing, collections and product updates Upselling to qualified accounts Handles retention and cancellation requests TECHNICAL SUPPORT SPECIALIST Teleperformance Inc | July 2012 - Jan 2013 Performs remote (TV, Internet and Home phone) troubleshooting helping customers for technical issues CUSTOMER SUPPORT SPECIALIST CTI Telemarketing Inc | March 2008 - July 2012 Billing and Collection specialist for an online shopping site Conducts survey for restaurant, food and beverages establishments Appointment setter for a Merger and Acquisition company TRAINING AND WEBINAR How to Start your Virtual Assistant Career July 4, 2020 Social Media Management and Marketing with 40 hrs Apprenticeship August 5-25, 2020 How to Start Working from Home Webinar May 30, 2020 Webinar: Overview About General Virtual Assistance July 4, 2020 Desirae Christine Tiongson |- Romeo Lonosa |- Email:-LinkedIn: https://www.linkedin.com/in/jerlynbrillo-61ab601a2