Jerleth L. Generalao
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EDUCATION
Mindanao State University ( Main Campus Marawi City )
Bachelor of Science in Chemistry
January 2018 to Present B2B Representative ( Financing )
January 2016 to December 2017 Customer Service (eBay North Ameri
Assist customers for account registration
Assist customers in tracking their orders
Handle customer complaints or concerns
Change and Cancel Orders
Assist customers in completing orders
Changes and Special Requests1
Process claims, disputes
Assist customers on their online accounts
Troubleshooting
Provide comprehensive and quality customer care at all times via email and live chat
Research information
Email Support
September 2013 to Dec. 2015 Customer Service and Tech Support/ Sales ( Sprint )
May 2010 - August 2013 CSR/ TECH/SALES ( US Telecom (AT&T, Verizon, TMobile )
* Handle customer complaints or concerns
*Troubleshooting
*Discuss bill and charges
*Process claims, disputes and refunds
*Answer general inquiry about the services offered
*Provide excellent customer service at all times.
March 2009 to March 2010 Customer Service/ Sales ( Caesars Hotel Booking )
* Book hotel accommodation, car service, travel packages and insurance
* Process customer’s request such as: Changes, Cancellations and Special requests
* Update customers with any changes of their bookings
* Handle customer complaints or concerns
* Process payments and refunds
October 2007 - January 2009 Sales Rep for Medical Software Account)
* Answer inquiries about the services Offers
*Offer Product online demontrations
* Lead Generation through yellow Pages and phone directories
* Sent out email for Prospect leads.
*Product Research
