Jeriza Marie Altaris

JERIZA MARIE ALTARIS ADMINISTRATIVE VIRTUAL ASSISTANT PROFILE CONTACT --Blk 25 Lot 11 Beverly Homes Hugo Perez Trece Martires Cavite 4106 EDUCATION CAVITE STATE UNIVERSITY 2000 - 2004 Bachelor of Arts in Mass Communication (Major in Journalism) SKILLS Organizational Skills Communication Skills Time Management Effective Communication Critical Thinking CRM Proficiency Process Improvement Leadership and Team Management CERTIFICATION Administrative Virtual Assistant Training Greenbelt Lean Six Sigma Training LANGUAGES English (Fluent) Filipino (Fluent) As a dedicated and highly organized Admin Virtual Assistant, I specialize in providing comprehensive administrative support to businesses and entrepreneurs. With a keen eye for detail and a proactive approach, I excel in managing schedules, handling correspondence and streamlining operations to enhance productivity. WORK EXPERIENCE Schneider Electric Operations Manager 2021 - PRESENT Team Management: Responsible for overseeing and optimizing the daily operations of 23 employees in 15 different roles to ensure efficiency, productivity, and the achievement of business goals. Performance Monitoring: Set operational goals, KPIs, and performance benchmarks. Monitor employee performance and implement development programs to enhance productivity and service quality. Schneider Electric Inside Service Sales TeamLeader 2016 - 2021 Team Leadership: Leading a team responsible for order entry, order validation, and order fulfillment, ensuring efficient and accurate order processing. Sales Strategy & Execution: Develop and implement sales strategies to achieve team goals. Supervise the sales pipeline and ensure that opportunities are being pursued. Track essential sales metrics, including conversion rates, sales cycle duration, and customer retention. Schneider Electric Inside Service Sales 2010 - 2016 Develop and maintain strong relationships with distributors, partners, and end users, ensuring high levels of customer satisfaction and loyalty. Managed and tracked sales pipelines, identifying opportunities for growth and ensuring timely follow-ups. Schneider Electric Technical Support Representative 2008 - 2010 Provided technical support to customers via phone and email, resolving issues related to APC UPS. Maintained detailed records of customer interactions, issues, and resolutions in the company's CRM tool. Sutherland Global Philippines, Inc. Customer Service Representative 2007 - 2008 Assisted customers with inquiries, complaints, and service requests via phone and email. Provided detailed information about products and services, helping customers make informed decisions.