I am former teacher and I've 1 years experience as a customer service representative at Telus International.Trained and experienced inbound and outbound processes dealing and resolving queries whether through calls, chats, or emails.During my time there, I was able to meet all of the quality scores for daily, weekly, and monthly reports. I learned to hone my multi-tasking and time-management skills, value patience, and above all, being a team player.