Jerilee Mae B. Lauron

I am an experienced Voice and Chat Customer Service/Technical Associate for over 6 years. I worked as a Customer Service Associate handling Retention tasks covering full disconnection of Accounts, transfer of Services and saving customers. I also do upselling like offering cable, internet and voice services to customers as an additional service on their account.

I also handled basic troubleshooting, answers line of questioning for cable concerns, do password resets, create tickets for equipment research, do refunds, payment research, and escalate concerns to our back office for investigation. I am as well handling billing concerns like making adjustments, processing payments, explaining the bill, and guide customers on their online accounts.

I also worked as a Telephone banker for the well-known JP Morgan Chase account not the company itself.

I am capable and I can maximize the use of my acquired knowledge and skills that will benefit both my employer and myself. I want to enhance my skills by the continuous use and practice. I want to be an aid to the employer by contributing a good and excellent produce. I am available immediately for work.