Jerico Lagdameo

Name: Jerico Villar Lagdameo. Contact number: -. Objective: To work in a place where it offers a safe environment to be a professional and work my way up as part of the company and to secure a position that is not only essential to the workplace but also supports my financial needs. Education: Elementary: *SY’s 2004 - 2010 Kamuning Elementary School. Graduated. High school​: *SY’s 2010 - 2014 - Quezon City High School. Graduated. College: *SY’s 2014 - 2016 - The Institute of Creative Computer Technology. Bachelor in Science in Criminology. Undergraduate. *Sy’s 2016 - 2018 - Samson College of Science and Technology. Bachelor in Science in Criminology. Undergraduate. Experience: 2016 - 2017 - Freelance ​Martial arts and Fitness instructor​- Worked both local and international (Canada) 2018 - 2019 - Alorica (Centris site) - ​Barclaycard U.S.: Customer​call service representative, fraud detections​blended (Call, Chat and email) specialist and ​fraud prevention​blended (Call, Chat and email) analyst. 2019 - 2021 - LizBear Tasking, Inc (Anonas site) ​*DoordDash Courier​’s blended (Call, Chat and email) support, ​*Uber Driver​’s call support, ​*Uber Rider​’s call support, ​*Uber Eats Eater​ ’s e-mail support, ​*Uber eats Courier​’s e-mail support, ​*Uber eats Restaurant​’s call support and *Uber Rider Tier 2, escalations​blended (Call, Chat and email) support. Currently applying for: Any blended customer service position but preferably non-voice if possible. Applying for any work that has email or chat support as the primary focus of the workload, if at all possible. Skills: Very fluent in English. Can work under stress and pressure as a byproduct of handling escalations previously. Can work at any time and is very flexible. Can multi-task. Very grammatical and focuses on sentence construction when creating written responses. Tools handled: Amazon workspace. Bliss. SalesForce. Wok. Global Protect. Five9. Chronicle. Google meet. Google sheets. Google drive. Google chat. Teleopti. OneLogin. Zoom. Currently looking for​the salary of up to Php. 23,000 or above but the amount is negotiable.