Jerico Antiporda

JERICO M. ANTIPORDA ACCOUNT MANAGER SUMMARY OF SKILLS AND QUALIFICATIONS CONTACT Phone - Email- Address 1545 INT. 25 Barrio Sta. Maria Paco, Manila PERSONAL DATA Date of birth : November 8, 1988 Place of birth : Manila, Philippines Civil Status : Single Nationality : Filipino EDUCATION Tertiary Education School : Lyceum of the Philippines Course : BS HRM Year Graduated : 2008 Secondary Education School : Jesus Reigns Christian Academy Year Graduated : 2005 Primary Education School : Fernando Maria Guerrero Elementary School Year Graduated : 2001 ● Report Analysis ● Campaign Management ● Account Management ● On-boarding / Training ● More than five years of customer service and sales support experience. ● Data Analysis / Data Entry ● Lead Generation ● Customer Facing ● Excellent Communication Skills ● Ability to work under pressure ● Excellent Decision Making ● Team player OCCUPATION AND EXPERIENCES TELEPERFORMANCE (ALPHALAND SITE) Technical Support Representative Provide technical support to customers Set and reschedule technician appointments for installation Offer line of business (Upsell) QUINTILES IMS HEALTH Production Management Analyst July 2015 - January 2018 Collage, update and manage data from healthcare professionals Train new hires Spot checking/QA TASKUS, LLC Client Service Representative Shopify Guru January 2018 – January 2019 Supports Shopify shop owners around the clock on the telephone, email and chat. Assists merchant’s billing concerns, technical issues, web design, store sales and marketing. OCCUPATION AND EXPERIENCES Anchanto Services Pte, LTD Account Manager March 2019 to June 2020 Hosting of webinar sessions, Face to face training, Onboarding of our SME’s, Business Plus and Enterprise clients. Random Quality Check (QA) for each interaction made by our Junior team members and provide feedback for improvements (if necessary) Cold-calling, Service/Contract Renewals, Lead generation, Customer Satisfaction / Account Management SAP Specialist / Partner Solutions & Business Support June 2020 – Oct 2021 Coordinate multi-channel Support Stakeholder/End-user Communication Supporting/ad hoc tasks Champion system use/automation Ensure data stewardship Manage end-user inquiries via automated ticketing system Client service / Account Management Customer Success Knowledge base creation Training Certificates for SAP Consultants validation Strike Social /Account Strategist / Digital Account Manager October 2021 - Present reporting, insights and general campaign questions. Effectively communicate any in-flight campaign changes to the internal buying and planning team to promote flawless execution. Brainstorm thought leadership topics that can be turned into sharable one-sheeters to help improve client retention/growth. Manage the full campaign life cycle for small to medium sized clients under the supervision of the Account Director or VP-Client Services. Put together in-depth post campaign reports in both excel and PowerPoint that tell a rich story about Strike Social’s performance. Proactively come up with ideas to help with campaign performance, insights and the overall value that Strike Social provides. Create and manage online advertising campaigns and report results to Account and Media leads I hereby certify that the above information is true and correct according to my knowledge. JERICO M. ANTIPORDA