Jerick Christian Urbiztondo

In my previous roles, I gained valuable experience working with companies like Wells Fargo, Alorica, and The Studio Technologies. At Wells Fargo, I served as a Customer Success Associate, where I developed strong communication and problem-solving skills, resolving customer inquiries and ensuring high levels of satisfaction. As a Travel Agent at Alorica, I assisted customers with booking travel arrangements, providing personalized recommendations, and ensuring seamless travel experiences. Additionally, as a Creative Specialist at The Studio Technologies, I contributed to the development of creative projects, utilizing my skills in design and content creation. Across all positions, I excelled in building relationships, identifying opportunities for improvement, and collaborating with teams to enhance service quality. My skills include active listening, conflict resolution, data analysis, CRM software proficiency, and creative design, all of which I leverage to deliver exceptional customer experiences.