Jericho Hernandez

Jericho S. Hernandez Unit 10 18 Balite St., Nangka, Marikina City Philippines 01808 Contact No-,- E-Mail Address :-,- PERSONAL DATA: Date of Birth Place of Birth Religion Sex Citizenship Father’s Name Mother’s Name Language/Dialect Spoken & Written : : : : : : : February 21, 1984 Marikina City Catholic Male Filipino Ferddie Hernandez Susana Sevilla : English, Tagalog EDUCATIONAL ATTAINMENT: Elementary Year Graduated : : Roosevelt College Marikina 1997 High School Year Graduated : : Roosevelt College Marikina 2001 College – BS Nursing : Year Graduated : World Citi Colleges 2006 WORK EXPERIENCES: October 2017 – January 2018 - Focus on getting new clients through cold calling and email. Setting up appointments through skype, phone or email to discuss the services that CDHF offers. Attending weekly meetings to discuss the status/progress of the Business Development Team. Manage client bookings Other Ad-hoc tasks as needed by CDHF. January 2016 – March 2017: - - People4U Inc. Account Manager – Business Development (Staff Augmentation and Managed Operations) Staff Augmentation and Managed Operations End to End sourcing/recruitment of required resources/position by the client. Relaying exam and interview schedule between the client and the candidate. Manage relationships with existing accounts and identify areas for revenue growth. Participate in lead generation and marketing initiatives. Identify, qualify, and pursue new sales opportunities. Generate and maintain pipeline based on target revenues. Develop proposals and work with clients on contracts/agreements/accreditation. Collaboration with co-sales team members and remain knowledgeable on the organization’s services offerings. Establish and maintain strong partner relationship with the company’s partner and affiliate organizations. Closely coordinate with the pre-sales and/or delivery team on presentations, POC’s, and proposals creation. Regular reporting on pipeline and related sales activities. October 2014 – January 2016: - Virtual Coworker Business Development Sales Executive (Work From Home, Project Based – Canadian Digestive Health Foundation) BPI-Philamlife Assurance Corporation Bancassurance Sales Executive Offers product solutions on financial needs of BPI customers to ensure achievement of individual and company targets and Key Performance Indicators. Promotes and maintains the reputation of both BPI and Philam Life. - - - Solicits new business, cross-sell and up-sell identified BPI-Philam products to the bank’s customer base. Establishes, maintains and grows relationships with the bank officers and staff in the bank for the purpose of generating bancassurance leads and bancassurance business. Establishes, maintains and grows relationships with prospective and existing clientele. Provides timely field intelligence on products, marketing campaigns, competitors and the bank partner that will affect bancassurance business. Reports and meets weekly with Bancassurance Area Manager, Branch Managers and Relationship Managers for production updates and marketing campaigns and other related matters. Submits required reports on time. Performs other tasks as may be required by immediate superior for the purpose of bancassurance business. March 2014 – October 2014: - RingCentral Account Executive Presented campaign ideas and costings to clients. Negotiated with clients, solved problems and made sure deadlines are met. Discussed clients’ advertising needs Made pitches to clients to win new business. Checked and reported on the campaign's progress. Offer assistance in starting up/activation and basic troubleshooting of the product. July 2008 - April 2012: ICT Marikina / Sykes Marketing Inc. CSR/TSR – Virgin Mobile Tier II E-mail Support Specialist – Virgin Mobile Customer Service Representative/Technical Service Representative - Serves customers by providing product and service information; resolving product and service problems. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. - Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; provide troubleshooting procedures to resolve an issue; following up to ensure resolution. - - Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multitasking Tier II Email Support Email Support - Provides E-mail assistance to customers by performing the following duties. Provide customer support and resolution via E-Mail. Identify and correct or advise, on operational issues in customer mobile phones. Attracts potential customers by answering product and service questions; suggesting information about other products and services through e-mail. January 2008 – April 2008: Nurse Volunteer Amang Rodriguez Medical Center (Tertiary Public Hospital) - Provided intensive care to patients confined in the hospital. - Did everyday rounds with doctors to check patients’ status. - Endorsement of patients to the next shift. Made inventory reports of medicines as well as medical supplies of the ward ADDITIONAL SKILLS:           Computer literate with average typing skill Good customer-relations background Good spoken and written communication skills Strong presentation and negotiation skills Is confident and has a persuasive and professional manner Good organizational and time management skills Good 'people skills' The ability to lead and motivate a team A willingness to work long hours, often under pressure Good business sense and the ability to work within the budget SEMINARS & TRAININGS ATTENDED: October 2004 : Unleash Seminar World Citi Medical Center March 2005 : Medical Transcription World Citi Colleges February 2006 : Seminar on Reproductive Health World Citi Medical Center March 2006 : Career Planning Seminar By MRK and Associates Inc. October 2007 : Standard First Aid and Basic Life Support Phil. National Red Cross – Rizal Chapter October 2007 to Present: Red Cross Volunteer Phil. National Red Cross – Rizal Chapter February 2008 Intravenous Therapy Training Amang Rodriguez Medical Center (Tertiary Public Hospital) : July – August 2008 : Virgin Mobile USA CSR Training – Wave 33 Sept 2008 – April 2012: Virgin Mobile Canada CSR Training – Wave 1 August 2009 to April 2012: Tier II Email Support Tier II Email Support – Wave 1 REFERENCES: 1. Ann Rose Ascano Business Area Manager BPI-Philam Life Assurance Corporation Ph#-. Teresita Torres Branch Manager BPI Family Savings Bank – Diliman Isidora Ph#:-. Myra Lopez Branch Manager BPI Family Savings Bank – Mindanao North Ave Ph#:-