Jericho Bernabat Go
Philippines | jerichowork.
@gmail.com |
WORK EXPERIENCE
Zoom
Philippines (Remote)
Technical Support Specialist
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June
Provided exceptional technical support to users of our renowned video conferencing platform, consistently maintaining a quality score of
and higher. Consistently met or exceeded individual performance targets, such as response times and customer satisfaction ratings
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Assisted customers via phone, email, and live chat, ensuring a positive and e cient support experience, and conducted remote desktop
sessions to guide users through so ware con gurations, settings adjustments, and problem resolution.
Proactively monitored system performance and identi ed potential issues, taking corrective actions to minimize service disruptions.
Demonstrated excellent communication skills, maintaining composure and professionalism in high-pressure situations.
Acted as a liaison between customers and the development team, conveying user needs and feedback to improve the product..
Vancouver, Canada (Remote)
January
- Present
Assessed and analyzed the content of user-generated advertisement posts on Facebook to identify and categorize potential safety risks, such
as hate speech, harassment, violence, and misinformation with a total job decision count of roughly ,
Facebook advertisements.
Consistently achieving a ranking between nd and th among all Social Media Evaluators in the Philippines for the English market,
demonstrating a strong ability to maintain high-quality standards and e ciency in content evaluation.
Data Force
USA (Remote)
Topics Annotator (Independent Contractor)
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%
Resolved complex technical issues, including troubleshooting hardware and so ware problems, network connectivity, and audio/video quality
concerns.
Telus International
Social Media Evaluator (Independent Contractor)
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- Present
August
- January
Annotated
phrases in various industries with precise categorization, applied industry-speci c guidelines and company
standards e ectively, collaborated with cross-functional teams to de ne annotation requirements, and conducted thorough
research for context and domain-speci c understanding.
Played a vital role in high-impact projects with on-time, on-budget delivery. Recognized for domain expertise and attention to
detail.
Achieved and maintained a % accuracy rate via rigorous quality control. Contributed to a tool reducing manual annotation
e orts by
%.
EDUCATION
Ateneo de Zamboanga University
Zamboanga City
Bachelor of Science in Nursing
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August
- Present
Consistently managed to achieve a GPA of . while working on the side lines to provide independent nancial support for
myself. Honed my skills in customer service and person-to-person interaction as a nursing student with great patience on
customer handling. Trained to build rapport with my colleagues and employees of the organization ensuring smooth
interactions in the working community.
SKILLS
Communication Skills (Strong English Capabilities: Written and Verbal)
Technical Skills (Microsoft, Google, Video Conferencing, MacOS, iOS)
Organization and Time Management (Task and Deadline Prioritization, Scheduling and Appointment)
Customer Service Skills (Email, Voice Calls, Handling Valued Clients)
Self-Motivation (Ability to Work Independently, Goal-Oriented Work Ethic, Time-Management)
Adaptability (Quick Learner, Flexible, Required Less Supervision)
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Team Collaboration (Takes Constructive Criticisms, Respects Seniors)
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