Jerica Vanessa T. Dy Cok

JERICA VANESSA DY-COK FREELANCER | VIRTUAL ASSISTANT PERSONAL PROFILE “To be a productive asset and be involve in the evolving technology stage thru my skills and expertise. Driven by the years of experience and skills, I am capable to provide a quality, efficient and satisfactory results to my clients to assist them in reaching their goals as well as leveling up my own capabilities at the same time WORK HISTORY HIGHLIGHTED SKILLS Sutherland Global Services Conflict Resolution (July 2013 – November 2013) Excellent Communication Skills ▪ McAfee Tech Support Provided support with their technical needs. IT Park, Capitol, Pili, Camarines Sur, PHL Troubleshooting Service and Support Strong Work Ethic Motif Ltd Great Attention to Detail (March 2014 – March 2015) Multi-Tasking ▪ Great customer service skills Travel Specialist Provided first hand quality customer experience to Proficient in using CRM softwares client’s travel needs o 4th floor, E-Comerce Building, Eastwood City, PHL CONTACT INFORMATION Convergys Malaysia Phl Bhd Cell: (- (December-) SKYPE ID: Jerica Vanessa ▪ Switch board Operator Process first level support to client and redirect Email:- them to specific support if needed Address: Naga City, Camarines Sur. 11th floor, PCCI Bldg, McKinley Hill, Taguig City, PHL Philippines EDUCATIONAL BACKGROUND MARIANNE MONTESSORI NAGA VIEW ADVENTIST MARINERS POLYTECHNIC COLLEGES ELEMENTARY -) -) (1ST - 6TH GRADE) High School BS Journalism 3RD YEAR Naga City Philippines Naga City, Philippines Naga City, Philippines "I always go above and beyond in assisting customers and giving my best in helping my client in achieving their Goals" SKILL SET Virtual Assistant: I’ve been working as a virtual assistant for almost 2 years now for different clients. I’m in charge of setting an appointment, Calendar management, email management, creating a travel itinerary, making sure the deadline is met Shopify Management (CS, VA) : I've worked as a Shopify product lister in one of my client but when the time goes by I was trained to do order fulfillment, refund and processing. I was also asked to do a simple shopify store with free themes and was asked to learn about oberlo for dropshipping, I became the overall in charge before due dates and meetings are set of the day to day transaction and contacting the at least 1 hour before the scheduled warehouse and logistic for the whereabouts of time. the packages. Social Media Management: Xero Management: I’m in charge of the day to day posting My main task here includes invoice creation, and content creation, making sure that I reconciliation and uploads of PDF files. make a posting that is engaging to the Data Entry/ Research: audience, copywriting, scheduling post from simple to complex research and data base thru buffer, Hootsuite, meet Edgar and entry from the back end of the website. other social media scheduling platform, driving organic traffic to my clients' SOP and Knowledge based creation: page. I was trained to do knowledge base creation and SOP from my previous company during my BPO Customer service: years. I’ve worked as a customer service representative for almost 7 years in a BPO company, I made sure that customers are given the proper Amazon Merch: I am in charge of design upload and listing. and some revisions of the descriptions. resolution and making sure that extra mile is given to them and ensuring the quality service they deserved. Amazon Management: Manychat Builder: (CHATBOT) II was trained to build a chatbot for my clients business to gain customers and drive traffic to his Amazon store. I've worked as an Amazon VA in one of my client and I'm handling the day to day transactions and inventory. I'm also in charge of creating shipping plan and product listing. Appointment setting: Calling prospective clients selling their houses in a specific area. Email Management: I am in charge of my clients everyday emails sorting them to their specific folders. Graphic Designer: I am the one in charge of my clients idea in which I turn into a Good image. EMPLOYMENT HISTORY: WORK FROM HOME Eight Crescents Virtual Assistant / Bookkeeper Phoenix Arizona USA February 2017 – September 2019 · In charge of the inventory of the store · Contacting supplier from China Booking accommodation for his travel · Calendar management Bookkeeping (invoice creation, keeping files updated, account receivables and payable) Arranging meetings for him and his business partners. Apollo supplement Social Media Manager / Virtual assistant New York, New York USA December 2018 – March 2018 · In- charge of the day to day posting on his social media accounts Schedule the post on buffer, Hootsuite, later and other social media scheduler Creating content and graphics for Instagram, twitter and Facebook Creating simple Video clip for engagement StoneStream Customer Service/ Dropshipping Israel, Tel Aviv February 2017 - December 2018 Answering feedback from customers Closing the quota of answering 100 tickets every 8 hrs (Via Zendesk) Assisting customers in installing the product by sending canned message (but needs revision depending on customers concerns) Assisting customers buying online iRGONOMICo Customer Service/ Virtual Assistant/ Dropshipping/ Social Media Management Oregon, USA March 2017 - March 2018 In charge of all clients store from back-end to customers service Product researcher Social Media posting and Facebook Ads Email Marketing Building Shopify store from Scratch Answering customers queries and concerns (Via Zendesk) Creating everyday content of his social media account Manychat Builder PROJECT MANAGEMENT & TOOLS Asana Zendesk Canva Trello Zoho Mail Adobe Slack Freshdesk Photoshop Basecamp Salesforce Pixlr Monday.com Oracle Xero for bookeeping Hootsuite Facebook Buffer Twitter Meet Edgar Instagram Later Pinterest Google Docs Jungle Scout Helium 10 Online Arbitrage Skrappe Google sheets LinkedIn Google presentation MS Word Google Calendar MailChimp MS Excel Booky Jumpsend