JERICA FLOR PEREZ
CUSTOMER SERVICE/
VIRTUAL ASSISTANT
PERSONAL PROFILE
Blk 9 Lot 14 Apt A Olympia Ave
Villa Olympia Ph 4
Brgy. Chrysanthemum
San Pedro, Laguna 4023
Excellent MS Office skills and knowledge with almost 3 years
of email support experience providing on top excellence of
customer service. Currently has more than 4 years
experience of being a BPO associate handling international
account. Computer literate and fluent in English both in
writing and speaking.
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WORK EXPERIENCE
CONTACT ME AT
https://www.linkedin.com/in/
jerica-flor-perez-3b1a7b15b/
CORE
QUALIFICATIONS
Effective and excellent interpersonal
communication skills
Skillful attention to details
Self-assurance on quality of
work performed
Knowledgeable in MS Office and G
Suites
Can work independently with
minimal supervision
Abililty to meet deadlines
Senior Operation Representative
Capital One Philippines Support Services Corp. | Apr 2017 - Sept 2020
Ability to provide efficient, timely, reliable and courteous service to customers.
Duties included answering customer queries, problem solving and providing detailed
information on new products.
Assisting customer on applying for the product.
Ability to communicate effectively verbally and in writing.
Problem solving skills.
Familiarity with standard office equipment and procedures.
Transaction Specialist
Arvato Bertelsmann | Aug 2014 - Feb 2017
Responsible for maintaining strict service levels (SLAs) with client activities and keeping
accurate records of business activities including detailed information on
Agreements/Orders, exceptions and queries.
Ensure to exceed client’s expectation by providing good quality of work in a timely
manner.
Familiarity with standard office equipment and procedures.
Knowledgeable in SAP tool.
Problem solving skills.
Advance skills with Microsoft Office.
Restaurant Staff/Cashier/Food Server
Shakey’s SM Manila | Jun 2011 - Feb 2014
AWARDS RECEIVED
Extra Mile Award - Highest Quality
Performance for the month of
January in CRMT (2015)
Extra Mile Award - Instrument in
driving everyone to login to Kronos
to prevent payroll dispute in CRMT
(2015)
Food servers perform a variety of tasks, from preparing the food, stocking supplies,
serving, charging people for their food, handling cash, credit cards, and cash register,
cleaning tables and counters, resetting tables, greeting customers and answering
questions.
Responsible for providing exceptional customer service to customers.
Knowledgeable in doing kitchen work as well such as bar tender.
EDUCATIONAL BACKGROUND
Universidad de Manila
Bachelor of Science in Psychology | Jun 2010 - Oct 2013
