Jeric Tenorio

Experienced healthcare customer service professional with over five years of supporting US-based patients, providers, and insurance companies. Skilled in patient support, appointment scheduling, insurance verification, and healthcare documentation.

Client Service Representative, handling inbound and outbound calls, scheduling specimen pickups, managing supply orders, and tracking laboratory samples. Experienced in coordinating with clients and lab teams to ensure accurate and timely test results while following quality standards.

Previously worked as a Patient Service Representative, managing patient inquiries, processing payments, verifying insurance, and coordinating with healthcare staff. Proficient in using EMR/EHR systems including EPIC, NextGen, Allscripts, and ECW. Knowledgeable in HIPAA compliance and patient data confidentiality.

Also experienced as a Product Trainer, responsible for training new hires, monitoring performance, and providing coaching to improve service quality and compliance.

Strong background in customer service, problem-solving, communication, and organization. Tech-savvy with a Bachelor’s degree in Information Technology.

Seeking a Medical Virtual Assistant role where I can support healthcare providers with administrative tasks, patient coordination, and efficient workflow management.