Jeric Hapita

Jeric Q. Hapita 39 Pureza St. Tugatog Malabon City Contact:- Email id:-Career Objective To work as a call center agent for a company where my knowledge and experience can excel and ability to provide fast and accurate information would help the management in growing business. Summary of Skills: Adept at working in a fast-paced environment Fast, accurate and have great attention to detail Ability to learn new skills Skilled in dealing with difficult customers Flexible to work in any shift Patient, excellent communication, listening, and persuasion skills Ability to speak and write in English and Filipino. Work Experience: Call Center Agent SPI-CRM (Customer Service Representative) September 11, 2017 - June 23, 2018 Responsibilities and Duties Answer chats and obtain clients' information Provide excellent customer service Resolve issues in a timely manner Handle inquires and irate customers politely and diplomatically Back office who is monitoring orders, questions and inquiries from customers and partner stores. Call Center Agent Customer Contact Channel (Technical Support) January 5 2017- July 5 2017 Responsibilities Handled Answering phone calls Solving customer inquiries about phone, data usage, networks and many more. Guided customers in filing phone complaints Informed customers on availability of phone spare parts and service centers to get their phone repaired or replaced Helped customers with inquiries on phone that is under the warranty period Notified customers about the company's new phone launch Responded efficiently and accurately to incoming and outgoing calls Call Center Agent Convergys Philippines August 5 2014- October 30, 2016 Responsibilities Handled Answering phone calls, chats, emails and doing back office Placing phone orders, resolving issues and providing above and beyond Doing back office duties which monitors orders that has a problem. Call Center Agent Transcom (Technical Support) January 5 2014- June 4, 2014 Responsibilities Handled Answering phone calls Solving customer inquiries about phone, data usage, networks and many more. Guided customers in filing phone complaints Informed customers on availability of phone spare parts and service centers to get their phone repaired or replaced Helped customers with inquiries on phone that is under the warranty period Notified customers about the company's new phone launch Responded efficiently and accurately to incoming and outgoing calls Education: AMA Computer College Caloocan - 3rd year college undergraduate Tinajeros National High School - High School