Jeric Tabelin
Senior Process Executive (1 year 7 months)
Coginizant Technology Solutions
(- |-| PHP 20,000 | Davao City, Davao
Experience
10 years of total experience
Dec 2019 - Jun 2021
(1 year 7 months)
Senior Process Executive
Coginizant Technology Solutions | National Capital Reg, Philippines
Industry
Consulting (Business & Management)
Specialization
Senior Process Executive
Role
Others
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 36,500
I currently working as a Senior Process Executive supporting an online video sharing platform for the Word’s Largest Search Engine.
1.Providing support to content creators and media partners via chat and email
2. Managing copyright and claim issues
3. Creating, updating and following up tickets.
4. Providing systematic action to improve partner’s content.
5. Analyzing data from the Analytics software
6. Consulting with internal support for complex issues.
7. Coordinating with different departments to ensure proper issue resolution.
May 2018 - Dec 2019
(1 year 8 months)
Technical Support Analyst
Transcosmos Information Systems Inc. (TCIS) | Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
Fresh Grad / < 1 Year Experienced Employee
I am currently working as an outsourced TSR for the biggest gadget brand in the world with the following duties:
1.Providing technical services to customers who are having issues with their gadget.
2.Scheduling technician appointment for issues that were not resolved over the phone.
3.Delivering the best customer experience through friendly service and follow up with the
resolution provided to ensure that all issues are being resolved.
May 2016 - Apr 2018
(2 years)
Real Estate Sales Representative
Horizon Team | United States
Industry
Retail / Merchandise
Specialization
Sales - Telesales/Telemarketing
Role
Telesales Consultant
Position Level
1-4 Years Experienced Employee
Monthly Salary
USD 720
I worked for a client that has a real estate business. Here are my responsibilities
1. Calling customers to see if they are interested in selling their properties
2. Updating account information.
3. Coordinating with Customer Support team for after sales concerns
4. Meeting at least 2-3 successful referrals on a daily basis.
Feb 2015 - Nov 2015
(10 months)
Technical Support Representative
Sutherland Global Services | Davao, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 17,500
I worked for one of the largest Multimedia and Telecommunications service provider with the following duties:
1.Providing technical services to customers who are having issues with their phones,internet and TV services.
2.Scheduling field technician appointment for issues that were not resolved over the phone.
3. Assisting customers in installing Antivirus software and other related applications on their PC, mobile phone and tablets
4.Delivering the best customer experience through friendly service and follow up with the resolution provided to ensure that all issues are being resolved.
Jun 2012 - Jan 2015
(2 years 8 months)
CSR/ New Hire Mentor
The Results Companies | National Capital Reg, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service - General
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 16,000
I worked for a Telecommunication Company with the following duties.:
1.Greet every customer promptly and answers question completely to maximize service opportunity and increase customer satisfaction rating.
2.Assist customer on billing inquiries,transaction records and offers phone service plan that fits their needs
3.Providing technical services to customers who are having issues with their phones.
4. Issuing applicable refunds base on the companies standard refund policy.
5.Delivering the best customer experience through friendly service and follow up with the resolution provided to ensure that all issues are being resolved
Nov 2011 - Feb 2012
(4 months)
CSR/SALES REP
Cyber City Teleservices | Central Luzon, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service - General
Position Level
Fresh Grad / < 1 Year Experienced Employee
Monthly Salary
PHP 12,000
I worked as CSR/SALES REP in various online retail company in the US with the following duties.
1.Greet every customer promptly and answers question completely to maximize service opportunity and increase customer satisfaction rating.
2.Processing orders, issuing applicable refunds and providing general customer service
Education
2017
AMA ONLINE EDUCATION UNIVERSITY
Bachelor's/College Degree in Business Studies/Administration/Management | Philippines
Major
Management Information System
CGPA
90.0 / 100.0
I'm a college undergraduate
Skills
Advanced
Good Communication Skill
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written
Filipino
10 10
English
10 10
Jobstreet English Language Assessment (JELA)
Date Taken
16 Apr 2011
Score
29/40
Additional Info
Expected Salary
PHP 20,000
Preferred Work Location
Anywhere in Philippines
About Me
Gender
Male
Age
28 years
Address
07 Vidamo St, Davao City, Davao, Philippines
Nationality
Philippines
