Jerexus Michael Angelo Baldado

JEREXUS BALDADO Jerexus Michael Angelo C. Baldado General Virtual Assistant PROFESSIONAL PROFILE WORK EXPERIENCE I am results-oriented operational project analyst with excellent communication skills, as well as a deep understanding of digital system processes. Concentrix former Convergys Philippines Services Corporation – OPERATIONS SUPERVISOR TEAMLEADER (AT&T) January 2016 – Present - Carries out all deliverables as expected from a Team lead such as weekly agent evaluations, coaching, calibrations, team performance review, etc. - Attends conference calls with client regarding my queues with preparation to weekly escalation trends report being sent to the client - Collaborates with other sites to help them reduce invalid escalations I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. Skilled as a team leader in operations with more than 12 years of experience supporting daily operational and administrative functions. CORE HIGHLIGHTED SKILLS -Excellent organizational & multi-tasking skills -Fluent in English with Strong communication & interpersonal skills -Project management and Documentation with Process improvement -Basic Software Development -Business Model Analysis -Problem-Solving /Conflict resolution with Service and Support -Strong work ethic & Great attention to detail -Fast learner & Hardworking CONTACT PHONE: - LINKEDIN: https://www.linkedin.com/in/jerexusbaldado/ WEBSITE: https://jcbproductions.wordpress.com/ EMAIL:- Concentrix former Convergys Philippines Services Corporation - ACCOUNT MANAGEMENT BACK OFFICE SPECIALIST (DIRECTV) March 2011 – January 2016 - Handles escalations forwarded by customer care and all other departments in order to address/resolve customers concerns and issues - Calls customers, if needed, to retain their business - Trains new agents in handling escalations as Point of Contact of my core queue - Supports/Assists other agents in an effort to present best/proper/appropriate resolution to customers Concentrix former Convergys Philippines Services Corporation CUSTOMER CARE REPRESENTATIVE (Sprint) October 2007 – March 2011 - Receive calls, answers customers questions including but not limited to, billing and account information - Addresses, resolves and fully satisfies customers concerns by maximizing all resources and tools available EDUCATION San Beda College Alabang Information Technology- Specializes in Software Development Basic Courses - Freelance Training Website Online Freelance Course December 2019 VA Bootcamp PH Accelerated- Freelance Training Website Online Freelance Course June 2020