Jeremy Wiles

Jeremy Wiles Sales and Customer Success Professional with Experience in Client Retention, In House Sales Oakley, CA 94561- Proficient and Result oriented experience in Client Retention, In House Sales and Lead Generation in healthcare settings and financial services Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience Operations Management/ Sales/Client Retentions National Budget Planners - Livermore, CA November 2016 to Present Created an user friendly client acquisition model and action plan using existing recruiting tools, operation metrics and revenue growth strategies now used throughout company sales strategies Retained over 800 and counting clients during a 12 month period, resulting in 350K in annual revenue from annual program subscription and monthly servicing fees Piloted a previously failing in house sales campaign that now accounts for 20K in monthly revenue by focusing on under utilized referrals sources and existing clients with service needs Providing Community outreach events and hosting presentations focused on financial literacy, budgeting, and managing credit for Seniors, Recent College Graduates as well as working and middle class families Piloted and currently supervise an in-house sales department focused on client and payment recovery that has been introduced Company wide after 6 months of consistent and compounding success Food Pantry Coordinator ICM -International Christian Ministry/Agape Ministry - Antioch, CA February 2013 to December 2016 Coordinated with local food pantries such as White Pony, grocery stores (Lucky's) and local Churches to provide a variety of programming related to community outreach and food deliver for middle and working class families Experience recruiting, scheduling and supervising a rotating staff of paid and unpaid volunteers helping to provide hot meals and weekly food pantry meal ready groceries service for an average of 120 families Client Service Supervisor, Operations Manager Epic Health Services - Harrisburg, PA May 2015 to July 2016 Effectively managed 50 to 110 medically fragile children and adult inhome nursing services through coordinating nurse skill level and comfortability, client medical/nonmedical needs through building rapport,focusing on compatibility, and maintaining a high level of attention to detail Hiring, recruiting and in person payroll reporting experience resulting in a 40% boost in operating profit, while maintaining quality of care and client satisfaction in the Dallas Branch Office Developed a successful team culture responsible for increasing monthly revenue from $150,000 to $250,000 through a data driven recruiting method and word of mouth/digital marketing referral campaign in the Dallas Branch office Experience relocating within company from Dallas,Texas to Harrisburg, Pennsylvania to manage daily operations and illustrate our companies core values of growth supported and excellent care Creating over 100k in revenue growth in one quarter through targeting a previously underserved (low acuity) client base in the Harrisburg Office by focusing on providing consistent and client focused care and consistent scheduling Implemented a 10x recruiting and marketing campaign resulting in 150k in monthly revenue increase in overall services in the Harrisburg office Education Bachelor of Liberal Arts in Economics Grinnell College - Grinnell, IA September 2010 to May 2014 Certification of Completion in International Business and Supply Chains Danish Institute for Study Abroad - Copenhagen January 2012 to June 2012 Skills Management (5 years), Operations Management (4 years), Customer Service (10+ years), Customer Relationship Management (10+ years), Payroll (6 years), Data Analysis (8 years), Microsoft Office (10+ years), Logistics, Sales (10+ years), Sales Management (3 years), Operation (4 years) Links http://linkedin.com/in/jeremy-wiles-68ba88121 http://www.ohsolife.com Assessments Intermediate Spreadsheet Proficiency with Microsoft Excel — Proficient January 2019 Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively writing and applying conditional formulas. Full results: https://share.indeedassessments.com/share_assignment/4qqpuv3lcpjuf5-o Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information Windows and Mac Operating Systems, Advanced Excel knowledge, Minitab, PowerPoint, Adobe Illustrator, Corel Draw