Jeremy Ross Y Meneses

Jeremy Ross Meneses #211 Sto. Rosario Macabebe Pampanga, Philippines 02018 Mobile No.: (-) Email :- OBJECTIVE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. CAREER SUMMARY: IQOR SM Cark Field Pampanga Customer Service Specialist May 13 2020 to February 2023 Account: Metro by T-Mobile Telecommunication Answer inbound calls in a timely and friendly manner. Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer. SutherLand Global Services Clark Field Pampanga Technical Support Engineers March 2019 to August 2019 Account: 8x8 Cloud Communications (SMB Enterprises) 8x8 cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. IQOR SM Cark Field Pampanga Customer Service Specialist January 05, 2018 to January 13, 2019 Account: Virgin Mobile Assist customers through the payment procedures and ensure proper of purchased products Take and record customer's’ contact information in company database Provide customers with information on after sales services and warranties Handle product recalls, returns and replacements. Convergys SM Clark Field Pampanga Technical Support Specialist April 24, 2017 to October 26, 2017 Account: ATS/AT&T Assist customers through the payment procedures and ensure proper of purchased products Take and record customer's’ contact information in company database Provide customers with information on after sales services and warranties Handle product recalls, returns and replacements. Help customer to decide which is the best plan for domestic or international plans Provide customers information on customer’s account, service and devices. Arvato Bertelsmann SM Clark Field Pampanga Customer Service Specialist March 4, 2016 to March 7, 2017 Account: XBOX and Microsoft Surface Inquire into customers’ purpose Live and non Live Gold Accounts Provide customers with information on game and services. Troubleshoot the game purchase or bug issue Assist customers through the payment procedures and ensure proper of purchased products Take and record customer's’ contact information in company database Provide customers with information on after sales services and warranties Handle product recalls, returns and replacements SutherLand Global Services Clark Field Pampanga Customer Sales Specialist January 2012 to January 2016 Account: Microsoft Sales/Customer Support Provide support and assistance to customers purchase and optimizing a product. This includes assistance in setting up, installation, fixing, maintenance and troubleshooting. Also pertains handling services like answering customer queries, taking orders, scheduling deliveries, confirming and following up orders, among many others. Arabian Pipes Company Kingdom of Saudi Arabia Purchasing Specialist August 2008 ~ August 2010 Purchasing Specialist, acquires a company's various supplies. Main duties include locating key suppliers, negotiating the company's purchasing agreements and making sure their materials and products meet the company's specifications