Jeremy Rivera

Jeremy Arturo Rivera Adrián Calle Progreso #7, Pedro Brand Santo Domingo, Dominican Republic-1-(829)- Summary A hard working university student with more than a year of experience in the hospitality/tourism industry, and year and a half in the Call Center industry, bringing enthusiasm, dedication and an exceptional work ethic. High energy and outgoing with a dedication to customer relations, with knowledge in customer service and cash management. Main skills • • • • • • More than 1 year of solid experience in the tourism sector. More than a year in Call center industry, Special talent to explain selling items and make suggestive sales. Bilingual, with English as a second language. Adept in answering phones and processing financial transactions. Dominance of graphic software such as Photoshop, Clip Art Studio, Adobe Illustrator, etc. • Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) • Proficiency in handling business via email • Skilled in Microsoft Office Suite ——— Work experience Dealer support agent - Alorica (November 2017 - Present) Provided stores representatives and dealers technical support and created service appointments via email and phone for various products, either customer owned or store stocks. Processed an average of 40 emails daily, ranging from service requests to information requests, customer escalations and follow ups with service orders. Customer service agent - Alorica (January, 2017 - November, 2017) Provided technical support for various products, ranging from consumer electronics to home appliances, scheduling appointments for service when needed. Maintain a highvolume workload within a fast paced environment. Assisted an average of 150+ customers weekly while consistently meeting performance benchmarks such as communication skills, listening skills, problem resolution and politeness. Maintained good relationships with co- workers from the various departments worked, kept attendance, multi-tasked systems while providing service and resolving customer issues, upgrades, etc. Waiter - Da Conch Shack (April, 2016 - January, 2017) Help clients select food and beverages by presenting the menu, offering cocktails and snacks, suggesting courses and answering food preparation questions. Bring orders to the bar and kitchen by annotating customer selections. Serve the orders by collecting and delivering the choices of the bar and kitchen to the customers. Respond to additional customer requirements and watching the dining process. Earn revenue for total charges, issue a bill, and accept payment. Busser - Da Conch Shack (September, 2015 - April, 2016) Help the waiters on the floor. Clean tables, take plates, utensils and glasses to the kitchen to wash, make sure the dinner glasses are full, and restore tables for the next service. Help the waiters bring food to a table, replenishing utensils, napkins and other dining needs. Sales clerk - Da Conch Shack (July, 2015 - September, 2015) Welcome guests, offer assistance. Provide information about the restaurant's merchandise. Help clients make selections and decisions by offering suggestions and opinions. Process payments through total purchases, process cash and credit cards. Maintain inventory and observe inventory levels. ——— Continued education Universidad APEC (January, 2018 - Present) Advertising Turks and Caicos Community College (August, 2016 - January, 2017) Hospitality and Tourism ——— Secondary education Centro Educativo La Guayiga (2011 - 2015) High School Diploma ——— Additional capacities • Able to function well in an accelerated work environment. • Deep ability to converse clearly and professionally with clients and co-workers. • Good skills in math and written communication. • Excellent communication skills in English and Spanish. • High precision in performing mathematical calculations. • Experience in handling information and transactions via email. • Adept in Adobe Creative Suite programs, as well Microsoft Office. ——— References Personal Gregory de la Cruz: 1 - Kenndrick José Peguero: 1 - Bismania Santos: 1 - Business Kevon Griffiths (Supervisor, Da Conch Shack): 1 - Mark Clayton (Executive Chef/Owner , MaCac Creations): 1 - Christopher Reid (Private Chef): 1 - Carlos González (Supervisor, Alorica): 1 - José López (Manager, Alorica): 1 -