JEREMY HUNT
Empathetic and passionate professional with 8 years experience in student
engagement and customer service, seeking a meaningful role in Tech.
EXPERIENCE
Operations Coordinator, Austin, TX — Simply Psych
January 2023 - June 2023
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Provided excellent customer service and sales outreach to roughly 50+
B2B clients via email, phone, and social media.
Configured Salesforce CRM, created training guides, and provided
remote technical and customer support.
Configured an efficient CRM for sales pipeline, automations, mapping,
and triggers.
Created 15 self-service training guides and video tutorials for internal
team and clients.
Agency Development Manager, Austin, TX — Bakery Agency
March 2022 - October 2022
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Produced and managed a monthly content calendar for the company's
Instagram platform
Provided excellent customer service when engaging and responding to
5k followers using social listening tool Meltwater.
Managed the full life-cycle of vendor communication for internal
company projects via email, phone, cost negotiation, and project scope.
Research Consultant, Austin, TX — Amplinate
November 2021 - January 2022
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Conducted 34 qualitative and quantitative virtual user interviews
managing user diary studies.
Conducted data entry, analyzed, synthesized, and cleaned data points
from surveys, interviews, and longitudinal studies to generate empathy
in decision making.
Associate Research Strategist, Austin, TX — T3 Agency
May 2021 - October 2021
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Conducted secondary competitive research and data collection,
translating findings into model-based solutions for intricate operational
challenges.
Produced documentation and reports, providing valuable insights for the
strategy team.
Managed social media platforms by posting and responding to 100k
followers using social listening tool Sprout and response matrix.
2400 Clearhaven CT
Arlington, TX, 76014
--linkedin.com/in/jeremysbox
SKILLS
Customer Conflict Management
Social Media Management
Database Management
Emotional Intelligence
Project Management
Customer Service
Communication
Compassion
Collaboration
Organization
Leadership
Empathy
Patience
TECHNOLOGY
Salesforce
Zoho CRM
Instagram
YouTube
Hubspot
Tik Tok
Canva
Slack
Jira
AWARDS
Guardian of the Golden Shears Award:
Recognized for influencing the campus.
Homecoming King Award:
Acknowledged for outstanding
contributions.
Sphere of Influence Award: Received as
a Resident Assistant.
Outstanding Service: Received 8
certificates of recognition for outstanding
customer service.
EDUCATION
Texas Wesleyan University, Fort
Worth, TX — Mass Communication
Communication Designer, Arlington, TX — MO Studio
August 2020 - November 2020
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Collaborated remotely with software engineers and the research team,
conducting 15 qualitative user interviews and proficiently managing data
points from surveys, interviews, and longitudinal studies.
Applied strong analytical and empathetic skills, providing valuable
insights for effective decision-making.
Adjunct Instructor (Photography), Fort Worth, TX — TCC
September 2019 - March 2020
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Instructed continuing education photography courses via a cohort of
classes of 8 students with diverse learning abilities.
Led student-focused field trips to integrate photography skills and
enhance creative imagination.
Student Development Specialist, Fort Worth, TX — TCC
April 2017 - March 2020
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Provided excellent customer service and data entry in a high-volume fast
paced environment via in-person, phone, email, and chat support.
Provided course registration support to early college prep, traditional
and non-traditional students.
Practiced effective conflict resolution methods, displayed proactive
communication and empathy during stressful times.
Housing Director, Fort Worth, TX — Texas Wesleyan University
January 2016 - March 2017
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Managed and supervised six multicultural student residential properties
providing high quality customer service, de-escalation tactics, and
property crisis prevention.
Student Ambassador, Fort Worth, TX — Texas Wesleyan
University
July 2015 - December 2015
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Provided excellent customer service in a high-volume fast paced
environment via in-person, phone, email, and on social media.
Created and managed student organization social media accounts to
market department events, news, and recruitments.
Resident Assistant, Fort Worth, TX — Texas Wesleyan University
May 2012 - June 2015
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Managed 4 residential communities of 300 residents and collaborated
with a cross-functional team to execute relative and effective cultural
and social programs to cultivate student engagement.
