Jeremy De Silva

EDUCATION Ama Computer Learning Center March 2014-March 2016 Graduate in Associate Of Computer System Design And Programming , Awarded as Programmer of the Year Padre Vicente National High School March 2007- April 2010 Awarded as Computer Expert Of The Year JEREMY DE SILVA CUSTOMER REPRESENTATIVE PROFILE Trustworthy and empathetic Customer Service Representative accomplished in software troubleshooting and up-selling Devices and Premium memberships Dedicated to keeping excellent customer interaction records CONTACT PHONE:- WORK EXPERIENCE IBM Inc – Technical Support December 2017 – May 2018 Responsible to take calls about technical issue such as Password Reset , Setting calendar in Microsoft Outook , Server Issue have an impact results for a good kpi. Demand Science - Telemarketer June 2018 – September 2018 B2B outbound calling for pure incubation software update , outbound calling about the promotion and premiums The Results Companies – Costumer Service Representative October 2018 – January 2020 Responsible to take calls about claims , payment and giving resolution that results to get a 92% CSAT. Outbound Calling for Setting An Appointment for the Costumers. SKYPE: live:.cid.b9dbac3dfc418e0a SKILLS EMAIL:- Microsoft Photoshop Sales Force Inbound Calls Good Listening