Jeremy De Asis

EDUCATION Bachelor of Science in Development Communication Major in Community Broadcasting- Visayas State University SKILL Excellent Customer Service Phone, chat, and email handling Client Relationship Skill CRM experience (Podio , Infusionsoft) Sales experience Appointment setting Product and Digital Marketing Computer Literate (Word Processing, Slideshow, Layouting, Non-linear Video Editing, Non-linear Audio Editing) JEREMY DE ASIS PERSONAL CIRCUMSTANCES 5'4 137 lbs 28 years old October 27, 1994 CONTACT--A Amayan St., Brgy Claro, Quezon City, Philippines 1102 Basic Photography Advance Videography, General Video Coverage, Documentary and Music Video Production Journalism Analytical Skills Microsoft Office WORK EXPERIENCE VIRTUAL ASSISTANT Virtual Lead Managers, Nov., 2022 - April.,2023 Handled inbound and outbound calls, generated leads, scheduled appointments, conducted property comparisons, and nurtured relationships with clients and leads. Managed leads' profiles on the CRM tool, designed promotional posters for the agency's Facebook page, and audited calls to ensure quality service. CUSTOMER SERVICE REPRESENTATIVE OCWEN Business Solution Inc. Jan.,2020 - April 2022 Processed payments, reviewed mortgage accounts, and offered programs to help owners avoid foreclosure or bankruptcy. Processed requests made by mortgage owners and assisted clients with their online account access. CUSTOMER SERVICE REPRESENTATIVE Alorica Philippines Inc. June, 2017 - January, 2020 Processed payments, reviewed accounts and subscriptions, and offered promotions to prevent cancellations to the subscribers of The Washington Post. Requested redeliveries for missed or damaged newspapers, addressed subscribers' complaints and requests, and assisted clients with their online access through PHONE, CHAT, and EMAIL. RESEARCH ASSISTANT Office of the Vice President for Research and Extension Unit, Visayas State University, June 2016 - January 2017 Documented trainings and seminars, provided assistance to attendees and participants, and created posters and signage. Edited audio recordings and transcribed recorded meetings. FREELANCE VIDEO EDITOR , AUDIO EDITOR AND LAYOUT ARTIST, 2014 - 2017