Jeremias Ofilanda Iii

JEREMIAS B. OFILANDA III Address: Cainta, Rizal Philippines Mobile: - e-mail:- OBJECTIVE I’m an experienced professional with over 16 years in customer service and collections in the financial industry. I’m looking for a remote virtual assistant role where I can use my skills to manage client relationships and resolve issues quickly. I’m confident that my background and strong organizational skills will help me contribute effectively in a virtual setting. Personal Data Age: Birthday: Civil Status: Nationality: Religion: Spouse: 37 01 November 1986 Married Filipino Roman Catholic Kristine Marie Maranan Ofilanda Work Experience Wells Fargo Solutions LLC, Philippines Senior Account Resolution Representative | October 2023 – Present  Worked on finding payment solutions for credit card accounts in a charged-off status, making sure to adjust negotiations based on each customer’s financial situation  Utilized effective communication skills to offer tailored payment plans and discuss settlement options, successfully resolving account issues and improving customer satisfaction RiverVA Consulting General Virtual Assistant | July 2023 – October 2023  Managed maintenance requests, homeowner complaints, and job cost estimates for over 130 homeowner’s associations, coordinating with vendors to ensure timely and efficient service  Responded to homeowners’ inquiries and conducted due diligence to determine whether repair responsibilities fell under the homeowner’s association, the homeowner, or the city American Express, International Customer Service Representative (Hybrid)| May 2018 – March 2023  Interacted with customers to provide and process information regarding products, services, and promotions through email, live chat, and other channels  Identified anti-money laundering law violations and reported them to relevant supervisory entities when necessary  Managed a mixed queue of inbound and outbound calls, effectively collecting overdue payments, identifying reasons for delinquency, and providing solutions to prevent recurrence  Pioneered a team in Manila that offered a hardship program during the pandemic to support existing customers Accenture, Inc (Philippines) Collection Associate | May 2015 – April 2018  Handled debt collection from consumers for a large UK telecom using outbound calls  Offered payment options to the customer who expressed an inability to pay JPMorgan Chase & Co. Risk Operations Analyst | March 2014 – August 2014  Evaluated and processed customer claims for both fraudulent and valid transactions on their accounts  Conducted risk assessments utilizing historical customer transactions and claim data  Identified potential violations of anti-money laundering regulations, with a proactive approach to escalating issues to relevant regulatory teams when necessary  Contributed significantly to loss recovery initiatives and actively participated in implementing preventive measures Vocus Inc Lead Generation Specialist | November 2012 – January 2014  Initiated cold calls to business owners, effectively pitching the product's benefits tailored to their company's needs  Identified new business opportunities by prospecting and prioritizing accounts within a designated territory  Efficiently managed leads and organized qualified product demonstrations for senior sales executives, contributing to meeting performance-based objectives  Leveraged Salesforce to compile targeted lists for cold calling, meticulously maintained prospect data, and prioritized daily outreach activities for optimal efficiency Skills  Exceptional proficiency in both written and verbal English communication  Advanced problem-solving abilities coupled with strong analytical skills  Proficient in negotiation techniques and dedicated to delivering exceptional customer service  Highly receptive to feedback and adaptable to changes in dynamic environments  Proficient in utilizing Salesforce and other CRM tools  A collaborative team player with a proven ability to work effectively in diverse teams Education Tertiary References Available upon request Arellano University – Manila Campus Bachelor of Science in Nursing |2003 – 2007