Jeremiah Nii Yemoh

CURRICULUM VITAE YEMOH JEREMIAH JOSEPH CONTACT INFORMATION Tel: - /- E-mail:-/- PERSONAL PROFILE: Positive attitude, very creative, self-motivated, logical with an analytical mindset, and good problem-solving skills and techniques A highly committed individual who works to the best of his ability for the achievement of the organization’s mission and vision. A good team player with proven competence in interpersonal and communication skills. Knowledge-hungry, with a ready disposition to learn and assimilate new and cutting edge technologies and with a can do attitude to face any challenges. Ability to learn quickly and work under pressure. CAREER OBJECTIVE: To find a challenging position to meet my competencies, capabilities and skills in the Information and Technology space. WORK EXPERIENCE: Institution: National Information and Technology Agency Year: - Position: Technical Services (E-Gov) RESPONSIBILITIES: Contribute to the development and refinement of the organization's digital governance strategy. Participate in strategic planning sessions to align digital initiatives with organizational goals and objectives. Manage and coordinate e-government projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards. Collaborate with cross-functional teams to define project scope, deliverables, and resource requirements. Conduct user research and analysis to understand citizen needs, preferences, and pain points. Propose and implement user-centric design improvements to digital platforms and services to enhance usability and accessibility. Evaluate emerging technologies and trends in e-government to identify opportunities for innovation and efficiency. Lead or contribute to the implementation of digital solutions, including web portals, mobile applications, and online service delivery platforms. Ensure compliance with relevant regulations, standards, and policies governing e-government operations. Develop and maintain documentation related to digital governance processes, procedures, and best practices. Cultivate relationships with internal and external stakeholders, including government agencies, community organizations, and technology partners. Facilitate collaboration and knowledge-sharing initiatives to promote digital transformation and knowledge dissemination. Implement data governance practices to safeguard sensitive information and ensure data integrity and privacy. Collaborate with cybersecurity experts to mitigate risks and vulnerabilities associated with e-government systems and infrastructure. Provide training and support to government staff and stakeholders on the use of digital tools and platforms. Foster a culture of digital literacy and competence by organizing workshops, seminars, and training sessions. Develop and maintain performance metrics and key performance indicators (KPIs) to measure the effectiveness of e-government initiatives. Monitor and analyze performance data to identify areas for improvement and optimization. Proactively identify opportunities for process optimization and efficiency gains within the e-government ecosystem. Participate in post-implementation reviews and lessons learned sessions to capture insights and inform future initiatives. Institution: National Information and Technology Agency (NITA) Security Operation Centre Year: May- August 2022 Position: Security Expert RESPONSIBILITIES: Monitoring Security systems and networks for potential security incidents Alert Triage investigating the alerts, determining if they indicate a genuine security incident, and escalating them to appropriate teams or individuals for further action. Incident Response Support assisting incident response teams, providing real-time information and analysis, coordinating communication between teams, and following predefined incident response procedures. Vulnerability Management conducting routine vulnerability scans on systems and networks to identify any security weaknesses. Log Analysis Security Documentation Security Tool Management Institution: Majorel (now Teleperformance) Year: October 2024 – May 2025 Position: Customer Service Representative Provided outstanding customer support to a wide range of clients across digital platforms. Recognized among the top-performing customer service representatives for exceeding performance targets. Resolved customer queries and issues efficiently while maintaining high customer satisfaction. Collaborated with team members to enhance service quality and support business goals. Maintained accurate records of customer interactions and followed up on outstanding issues. SKILLS Excellent communication skills Ability to read and analyze Electrically and Mechanically. Problem solving ability. Good team player and able to motivate team members. Ability to design and execute short- and long-term strategic plan. Ability to develop Standard operating procedure (SOP) and policies. Ability to go the extra mile to get a task completed. EDUCATION: SCHOOL ATTENDED YEAR Knutsford University College 2019 - 2023 Labone Senior high School 2016 - 2019 HOBBIES: Listening to music Travelling Reading