Jeremiah Jun R. Nalog

Education University of the Cordilleras 2015 - 2023 BS in Hospitality Management Major in Hotel & Restaurant Administration Far Eastern University 2014 - 2015 BS in Psychology Saint Louis University 2012 - 2014 BS in Radiology BS in Psychology JEREMIAH JUN NALOG Work Experience Food and Beverage Service Cafe Leche Barista Server HOSPITALITY MANAGEMENT MAJOR IN HOTEL & RESTAURANT ADMINISTRATION Ornamental Plant Sales and Marketing Manager at Freelance Baguio City Motivated, creative, and decisive professional with a passion for continuous learning and a proven track record in customer service and social media sales. Possessing strong communication skills and the ability to adapt to changing environments, I am a flexible and reliable team player who committed to achieving success. Contact is -- Skills Bilingual in English and Tagalog; Basic proficiency in Nihongo Strong communication skills (verbal and written) Efficient email management Keen attention to detail Proficient in utilizing social media platforms for selling Knowledgeable in basic POS operations Team player with excellent interpersonal skills Assertive in accomplishing tasks and achieving goals 2020 - 2022 Handle inquiries and concerns from customers through various communication channels Build rapport with customers to gain their trust and loyalty Manage customer expectations by providing accurate and timely information Upsell other products or services to increase sales revenue Provide excellent customer service before, during, and after-sales Process and manage customer orders, including delivery and packaging Landscape Design Consultant and Contractor at Freelance Baguio City Baguio City, Benguet, Philippines, 2600 2022 2021 - 2022 Manage customer expectations by providing realistic timelines and estimates Manage logistics for supplies, including procurement and delivery Conduct consultations with customers to understand their needs and requirements Provide appropriate recommendations and solutions to meet customer demands Maintain good customer relationships through effective communication and follow-up Customer Service Representative Sitel 2018 Process billing transactions, including late fees, debit and credit card payments Upgrade or add premium channels, such as HBO and Cinemax, to customer accounts Process pay-per-view orders and ensure accurate billing Provide technical support to customers for service interruptions and equipment issues Troubleshoot and resolve customer complaints and issues Ensure compliance with company policies and procedures Maintain accurate records of customer interactions and transactions.