Jeremiah Ibara
A focused and dedicated professional, keen on doing the best in my ability by stepping up to any challenge and learning as much as
possible and ultimately be productive in the line of duty.
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WORK EXPERIENCE
Payment Operations Analyst (Contractor)
Nala Money
11/2022 - 08/2023
Tasks
about.me/muchiriih
Establishing SLAs with payout partners on payment-related issues for efficient resolution
and prevention from re-occurrence.
Payout partner account management on any payment and operation-related matters.
linkedin.com/in/muchiriih
twitter.com/muchiriih
TECHNICAL
SKILLS
Accounting Systems
Oracle Flexcube, Bankers
Realm by Craft Silicon,
QuickBooks, ZAZU
ERP Management Systems
Oracle CRM, Siebel CRM,
Oracle BI Publisher, WAY4
CMS, Electra CMS, Phoenix
CIS, SEON, Cybersource,
MasterCard Payment
Gateway, ZOHO, Metabase
Business Operations
Support & Research
Partnerships, administration,
monitoring, data collection,
data analysis, report writing,
online surveys & data coding
Accounting Skills
Settlement, reconciliation,
financial reporting, audit,
compliance and payments
Compliance & Risk Analysis
Competent in merchant
compliance matters, risk
analysis, fraud detection &
reporting, AML, KYC
Microsoft Office
Applications
MS Excel, MS Word,
Publisher, PowerPoint &
Outlook
Project Management
User Access Testing, Project
coordination, policies and
procedures formulation
Understanding partner failure reasons, root causes and potential solutions
Regular communication with payout partner dedicated contacts to resolve payment-related
issues quickly
Monitoring of payout partner performance to improve reliability and for better customer
experience
Leveraging technology to ensure efficiency and smooth operations of functions by suggesting
improvements for automation and reducing manual work.
Development, regular review of payment operations processes and procedures and the
subsequent staff awareness
Coordinate with software developers and product managers for improvement per customer needs
and ensure frequent and timely updates to clients
Collaborated with cross-functional teams to optimise payment processing and improve customer
experience i.e. Partnerships, technical engineers, finance, treasury, risk and growth teams
Conducting investigations relating to payments processing and recommending feedback
Risk Analyst
Virtual Pay International Limited
08/2021 - 11/2022,
Tasks
Analyze transaction data to better understand potential risks, concerns, and outcomes of
decisions
Monitor daily transactions, chargebacks, other disputes management and report risk exposure
against limits and report breaches as per company policy
Continually monitor merchants and partners to ensure they remain compliant with the policies
of the organisation
Conduct daily and monthly monitoring of transactions, approval ratios in the different
jurisdictions to maintain uptime levels
Develop and oversee risk and compliance policies and controls within the organisation which
comply with the applicable regulations
Advise and make recommendations to the management on appropriate strategies to
strengthen controls and mitigate potential risks for adequate compliance to rules and
regulations and good governance of the organization
Keep abreast of regulatory developments within or outside of the company as well as evolving
best practices in risk and compliance and make recommendations based on sound analyses
Identify, understand, and escalate the risk events/incidents/ issues on a timely basis focusing on
fixing root-causes and taking ownership of identified mitigating actions.
Develop benchmarks and analyse company position against benchmarks and best practices,
providing recommendations for updates and alterations to the policies, practices, and processes
as necessary.
Developed reports, policies and procedure that ensured operation excellence within the
organization
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TECHNICAL
SKILLS
Compliance & Risk
Management
SEON Fraud tool, WorldCheck by Refinitiv, MATCH
list, Veriff, TMF for merchant
screening and Sift.
Taxation & Payroll
Payroll preparation, VAT,
WVAT, PAYE, NSSF, NHIF,
Income & Withholding Tax
Remote Work Skills
Ability to work remotely.
Proficiency with software like
Zoom, Slack, Notion, Stack
Overflow, Google Meet,
Microsoft Teams
SOFT SKILLS
Strong Work Ethic
Verbal & Written
Communication
WORK EXPERIENCE
Data Analysis Cloud Worker - Contractor
CloudFactory Kenya Limited
02/2021 - 08/2021,
Tasks
Meet project data output requirements with regards to speed and accuracy
Basic data extraction per business rules, filter check and matching per the document details
Review parcel before matching documents with various information and flagging for any
mistakes based on information on the database.
Maintain the required standards in regards to Fulfilment, Throughput, Accuracy and Activity
Undertake all responsibilities assigned to you during the shifts and track your time accurately
Accountant
Bee Gee Key Investments Limited
02/2020 - 01/2021,
Tasks
Performing day to day financial transactions, including verifying, classifying, computing, posting
and recording inter-company transactions
Reconciliation of cash transactions, management of account receivables, and payables
Keeping track of critical pending bills or payments and making follow-ups for payment to avoid
disruption on service delivery
Preparation of payroll, advances and management of petty cash: requisitions, vouchers &
safekeeping
Ensuring compliance on statutory deductions & tax matters- VAT, WHT, WHVAT, Rental Income NHIF, NSSF, PAYE
Invoicing of customers and preparation of statements upon request
Teamwork
Emotional Intelligence
Ethically Upright
Problem Solving
Financial Accountant
Greendestine Limited
01/2018 - 01/2020,
Tasks
Handling all bank and cash matters & advising on ways to minimize expenses
Management of general ledgers, account receivables, payable & petty cash
Ensuring compliance on all statutory deductions & safekeeping of documents
Adaptability
Reconciliation and reporting on all transactions & assisting during audits
Organized
Leadership
Verification of company documents and assisting on matters relating to tenders
Efficient
Active Listening
Task Prioritization
Self-Confident
Knowledge Sharing
Preparation of payroll and performing specialized roles
Senior Officer Reconciliation
Smart Banking Solutions (Now Purplefire Limited)
05/2017 - 12/2017,
Tasks
Reconciliation of customer ATMs, Prepaid Cards and Schemes transactions
Settlement and processing of customer Visa and MasterCard transactions
Customer dispute management and resolution
Supervising, overseeing, training and guidance on ATMs, Prepaid Cards and Schemes
Ability to handle
multiple tasks
Offering support through financial reporting on reconciliation items
Positive Attitude
Ability to accept and
learn from criticism
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INTERESTS
Volunteering - Kenya
Red Cross Society
WORK EXPERIENCE
Card Operations Officer
Chase Bank Kenya Limited (Now SMB Bank Kenya Limited)
01/2014 - 04/2017,
Reading & Networking Text Book Centre Book
Club & socializing
Tech Enthusiast Keeping up with latest
technological solutions
and trends
Sports & Gaming Playing football and
online games
Club Memberships World Youth Alliance
Member (WYA), Global
Citizen, Young African
Leadership Initiative
(YALI)
Tasks
Settlement and processing of customer Visa & MasterCard transactions
Management of receivables: Prepaid and Credit Cards from Mfukoni App, Internet and M-Pesa
Paybill
Reconciliation of customer Prepaid, Credit card payments and MasterCard & Visa transactions
Management of Card Production, Inventory and offering support to branches
Liaison to partnerships, business development teams & resolving customer disputes
Supporting external & internal risk, audit & compliance
EDUCATION
Certified Public Accountant - CPA
Self-Study
01/2018 - Present,
Bachelor's of Economics and Finance
Kenyatta University
CERTIFICATES
Foundation in AML & KYC
(11/2022 - 11/2022)
KYC Lookup Certificate
ISO 27001:2013 Information Security
(08/2021)
Alison Course Certification
Digital and Cyber Security
Awareness (08/2021)
Alison Course Certification
Anti-Money Laundering
(11/2016)
Chase Academy Course
Certification
Fraud Prevention (Issuers
& Acquirers) (11/2015)
Visa Business School Training
Workshop Certification
09/2009 - 12/2013,
PERSONAL PROJECTS
ISO 27001:2013 Surveillance Audit Project (10/2022 - 10/2022)
Assisted with project towards ISO 27001:2013 surveillance audit that saw the certificate being maintained
for Virtual Pay International Limited
PCI-DSS Recertification Project (02/2022 - 03/2022)
Project lead for the PCI-DSS Recertification for Virtual Pay International Limited and Ellerman Labs Limited
ISO 27001:2013 Certification Project (08/2021 - 09/2021)
Assisted with project towards ISO 27001:2013 Certification by being the Information Security
Management System (ISMS) Champion for the Virtual Pay International Limited.
Acquiring Business Project (05/2018 - 12/2018)
Assisted the projects team in setting up and performing tests for DTB Uganda & Tanzania while at Smart
Banking Solutions
WAY4 Card Management System Project (10/2016 - 12/2016)
Assisted the projects team through performing User Access Testing (UAT), crafting & implementing
policies/procedures while at Chase Bank Kenya Limited
Authorization & Single
Message Operations
(09/2015)
REFERENCES
MasterCard Academy Course
Certification
Stephen Mwangi
Customer Service
Excellence (09/2014)
Contact : -
Powerplay Training and
Attendance Certification
Youth, Governance and
Development (09/2011)
2nd Emerging Leaders Summit
Workshop - World Youth Alliance Africa
“Co-founder & immediate former COO Virtual Pay & Virtual Capital”
Isaiah Chepkech
“Senior Business Analyst”
Contact :-- -
Dr. Paul Gachanja
“Senior Lecturer at Kenyatta University”
Contact :-- -
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