Jeremiah Etim

Jeremiah Etim Lagos, Nigeria - |-https://www.linkedin.com/in/etim-jeremiah-a290ba13a OBJECTIVE To contribute to the success of a forward-thinking company by executing data-driven digital marketing campaigns and delivering high-quality customer service that enhances brand loyalty, improves conversion rates, and fosters long-term customer engagement. EXPERIENCE 2023 - 2024 Dreamport (Dyninno Group of Companies) Independent Travel manager (remote) -Create personalized travel itineraries for clients, taking into account Dreamport’s unique attractions, hidden gems, and local customs. This includes booking accommodations, transportation, and activities. -Meet with clients online to understand their preferences, interests, and budget to design a dream vacation that fits their needs perfectly. -Handle all logistical details, such as visa requirements (if applicable in Dreamport), currency exchanges, and travel insurance. Ensure smooth transitions between different parts of the trip. -Provide 24/7 assistance for clients during their travels in Dreamport, helping with any unexpected issues such as lost passports, medical emergencies, or itinerary changes. -Build and maintain relationships with local hotels, tour operators, and other service providers in Dreamport to secure the best deals and exclusive experiences for clients. - Work within the client’s budget to maximize their experience, offering suggestions on how to make the most of their money while in Dreamport. 2022 - 2024 Codewave Technology Digital Marketer (part time) - Lead generation & nurturing - Social media marketing -Search engine optimization -Analytics and content creation -Brand management and Website optimization 2018 - 2021 Multichoice Nigeria Customer support - resolving issues via calls - Contacting customers via live chat, email and social media platforms. - Escalation of accounts regarding various issues. PERSONAL DETAILS Date of Birth : June, 06, 1997 Nationality : Nigerian Tools : Zendesk, Freshdesk, intercom, Help Scout, Adobe Photoshop, Canva, Figma, Adobe Illustrator, Sketch, Google Analytics, Hootsuite, HubSpot, Mailchimp and SEMrush Skills : Digital marketing, SEO & SEM, Graphics design, Web design and Customer support EDUCATION National Open university of Nigeria Bsc Maths and Computer Science Yaba college of Technology Diploma in Metallurgical engineering