Jeremia Iglesia
VIRTUAL ASSISTANT
Philippines, Antipolo |- |-Profile
Virtual Assistant with over 3 years of experience thriving in dynamic remote settings. I specialize in building strong
client relationships, optimizing workflows, and empowering team growth. Known for exceptional service delivery, I
streamline document management, scheduling, and excel in technical problem-solving. Dedicated to operational
excellence and exceeding client goals.
Experience
VIRTUAL ASSISTANT, MYOUTDESK
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Provided administrative support to real estate agents and brokers, managing calendars, scheduling
appointments, and organizing meetings and events to ensure efficient and effective operations.
Coordinated and managed real estate transactions, including preparing contracts, collecting signatures, and
filing paperwork, ensuring compliance with legal and regulatory requirements.
Conducted research on properties, neighborhoods, and real estate market trends to assist agents and
brokers in making informed decisions and recommendations to clients.
Managed and updated real estate databases, CRM systems, and other tools to maintain accurate and upto-date information on properties, clients, and transactions.
Responded to inquiries and communications from clients, vendors, and other stakeholders, providing timely
and professional assistance and support.
Created and maintained marketing materials, including property listings, flyers, and brochures, to promote
real estate properties and services.
Assisted in organizing and coordinating open houses and other marketing events, ensuring maximum
exposure and engagement with potential buyers and sellers.
Managed social media accounts and online presence, creating and curating content to enhance the
company's brand and reputation in the real estate industry.
INTERNATIONAL LIASON, MAKITECH
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2016 - 2020
Served as a primary point of contact for international partners, providing assistance and guidance on a
variety of issues related to business operations and projects.
Facilitated effective communication and collaboration between cross-functional teams across different
time zones, cultures, and languages, ensuring seamless coordination and execution of projects.
Conducted research and analysis on global market trends, regulatory requirements, and competitive
landscape to inform strategic decision-making and business development initiatives.
Managed and monitored international contracts, agreements, and partnerships, ensuring compliance with
legal and regulatory requirements, and mitigating risks and conflicts.
Represented the company at international events, conferences, and trade shows establishing and
maintaining strong relationships with key stakeholders, partners, and customers.
Coordinated international travel arrangements, logistics, and visas for employees, executives, and partners,
ensuring a smooth and efficient process.
TEAM MANAGER, EGS
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2020 - PRESENT
2011 - 2016
Enforced company policies and procedures, implemented training and development programs, and
monitored agents' performance to ensure compliance with operational standards as a Team Manager.
Consistently achieved recognition as the top team manager for the quarter by hitting KPIs, exceeding client
expectations, and receiving awards for both myself and my team.
Mentored and guided employees, assisting at least eight agents in getting promoted to managerial
positions, demonstrating dedication to team development and growth.
Education
La Consolacion College Manila
2008
B.S. IN INFORMATION TECHNOLOGY
Skills and Characteristics
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Strong interpersonal & communication skills
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Proficient in MS Office Suite and Canva
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Collaborative team player
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Effective problem solver
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Leadership abilities
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Meticulous attention to detail
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Excellent organizational skills
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Ability to remain poised under pressure
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Can work with minimal supervision
Awards and Acknowledgements
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Consistently garnered positive feedback from clients, contributing to long-term partnerships and improved
business outcomes.
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Meticulously managed multiple virtual meetings and calendars, ensuring seamless scheduling and
communication among team members.
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Effectively organized and maintained digital records and documents, streamlining access to critical
information and supporting decision-making processes.
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Proactively identified areas for process improvement, leading to more efficient workflows and cost savings
for the organization.
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Displayed excellent problem-solving skills by resolving technical issues and troubleshooting challenges in a
remote work environment.
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Consistently earned recognition as a top team manager of the year for my unwavering commitment to
excellence and team development by diligently enforcing company policies and procedures, implementing
comprehensive training and development programs, and meticulously monitoring agents' performance.
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Ensured a seamless adherence to operational standards in my role as Team Manager. This dedication to
excellence translated into consistently surpassing key performance indicators (KPIs), exceeding client
expectations, and receiving awards both individually and for my team.
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Had the privilege of mentoring and guiding numerous team members, resulting in at least ten agents
securing promotions to managerial positions—a testament to my commitment to fostering team growth
and advancement.
