Jeremhea Santiago

JEREMHEA SALIENDRES-SANTIAGO 256 Bohol St., DM2 Subdivision San Roque, Cainta Rizal Philippines 1900 -/ -- Career Objective Aims for a more responsible and dynamic position enabling me to apply my holistic/scientific exposure, training and skills while meeting the company’s standards and goal. Skills • • • • • • Excellent verbal/written and communication skills with fluency in English Good interpersonal and organizational skills Knowledgeable in customer relationship management skills Proficient with Microsoft Office application and Google Docs/Sheets Experienced Real Estate Executive Assistant (Cold Calling, Marketing, Social Media, Lead Generation, CRM, Research, Blogging, Sales, Transaction Coordination) Systems Knowledge and Expertise – Salesforce, Followupboss, InfusionSoft, Hubspot, Mojo, Vulcan7, e-Edge/Marketleader, Adobe Photoshop CS4 MRIS, ShowingTime, Dotloop, Xero, Cole Realty Resource, REI Pro, Zapier, Plus This, Vcita, Wistia, Leadpages.net, Bannersnack, WordPress, Meetup, PDF Forms, Google Forms, Google Voice, Dropbox, TeamViewer, Citrix, GoDaddy, RED property sites, SendOutCards, Skype, Slack Hangouts, GoToMeeting, Ring Central, MightyText, CTE, Weebly, Top Real Estate Systems/ Sites. Career Summary Chad Jishi & Associates Real Estate Group, Keller Williams Professionals, Michigan USA- Inside Sales Agent- Lead Generation and Prospecting Absentee, FSBO and Expireds Greetings Virginia, Keller Williams Kingstowne, Virginia USA- Inside Sales Agent /Client Care Manager – Manage CRMs, email campaigns and other administrative and research work. Cold Calls – Absentee and ‘Just Listed’ properties, Circle Prospecting. Markets ‘Just Listed’ properties, Blogs, Social Media, Brochures/Flyers Transaction Coordination CMAs Prepare listing packets (RPR, Dotloop, RBI, Zillow, CMA, community information, etc.) Communicate with each of our clients each day 5 days per week VA action plan for listing Contracts to close Action Plan, tasks and systems Update all client portals twice per week (ELP, Agent Machine, Agent Pronto, Estately, Veteran’s United, Agentology) Manage Runner’s Tasks (including vacant property checks) Schedule with the Photographer Change all email passwords monthly Manage CTE (Agent’s Performance Tracker) General Administrative Tasks - Systems maintenance Review Pipeline reports with agents twice a week Listing Action Plan on Infusionsoft (Development and implementation) Truphone (MNL- Global Quality Assurance Analyst- Monitors assigned associates according to client’s standard and goals. Measure associate's performance Help implement the business' strategic objectives Designing evaluation programs Monitoring industry trends Providing training and coaching CUSTOMER CONTACT CHANNELS (C3) November 08, 2011 – July 2012 Quality Analyst (T-Mobile)- Monitor/Audit and Coach assigned associate in accordance with C3 and client standards Measure and evaluate the performance of the customer service representatives Ensure compliance with company standards Pay close attention to a variety of call behaviors and performance standards and develop program to support trends Training and coaching TRANSCOM (MNL) September 07, 2009 – October 17, 2011 Customer Account Executive (Comcast) Subject Matter Expert (SME) for: o Coastal Billing Department (Transcom Manila and Transcom Bacolod) Handled A-bay agents and Floor Support (FS) Groups July 2011 - October 2011 o Michigan-30 Billing Department (Transcom Manila) Handled A-bay agents Jan2011 - July2011 o Collections Department, Michigan Soft Disconnect Handled A-bay agents Jan2010 - Jan2011 Customer Service Representative (CSR) Payments Department, New England Soft Disconnect Oct 2009 Jan 2010 Publications and Presentations A new species of greeniopsis merr. (rubiaceae) inferred from morphology and its (nr DNA) sequence data. (2009) Herdin Record #: PCHRD- Recorded - 2013 Achievements • • • • • • • Leadership Award MyOutdesk – July 2015 Top Performance for Real Estate Basics for Inside Sales Agents Training – Sept 2014 Berlitz Passer – LEVEL 6 Consistent 100% in QA Score Achiever - April 2013- August 2013 “Top Agent” - Q3 2010 (July, August and September) Team Red - Michigan SOFT DISCONECT “Top Agent” - Month of April 2010 Team Red - Michigan SOFT DISCONECT “Best in Quality” - Month of February 2010 Team Red - Michigan SOFT DISCONECT Trainings and Seminars Attended Project Fast lane (2015) Training Series for Expired, Absentee, FSBO, and Just Listed Calling MyOutdesk Mr. AC Ronquillo - MOD Head SME Language of Sales (Oct-Nov 2014) Greetings Virginia / Keller Williams Kingstowne Phone in Trainings and Seminars MAPS Fastrack Coaching / Keller Williams Realty Inc. Real Estate Basics for Inside Sales Agents (Sept 2014) MyOutdesk Philippines Mr. Herwin Malabanan MOD- Trainer Berlitz for e-mail writing (2014) 17th Flr. iSquare Building 15 Meralco Avenue Ortigas Center Pasig City 1605 Metro Manila Philippines. Mr. Daemon- Berlitz Trainer Berlitz Level 6 – PASSER/Certified (2013) 17th Flr. iSquare Building 15 Meralco Avenue Ortigas Center Pasig City 1605 Metro Manila Philippines. Ms. Dinah- Berlitz Trainer Progressively Accelerating Coaching for Excellence (PACE) (2011) 19th Floor Conference Room, C3 Manila - December 2011 Ryan Jay Cabuso – Quality Manager Metric Behavioral Training 19th Floor Mayon Training Room, C3 Manila - December 2011 Michael Baldwin – Vice President for C3 Performance Optimization (C3PO) / Matt Holmes – Director for C3 Performance Optimization (C3PO) Irate Diffusion Training Maagap Room, Transcom MNL - June 2011 Christine Alvarez - Corporate Trainer (Transcom MNL) Billing (30day Money Back Guarantee) Vigan Rm. Transcom MNL - January 2011 Robert Dort - Corporate Trainer (Transcom North America) Jacklyn Fasseel - Team Leader (Transcom North America) Collections Training Bohol Rm. Transcom MNL - January 2010 Ivy Iaraola- Trainer (Transcom MNL) The Thomasian Professional as a Living Witness of Moral Integrity in the Workplace Medicine Auditorium, UST España, Manila - September 2008 Education Tertiary University of Santo Tomas (UST) B.S. Biology Graduate Graduated 2009 Character Reference Chad Jishi Team Leader/Owner Keller Williams Professionals Chad Jishi & Associates Real Estate Group - Dan Rochon Team Leader/Operating Principal Keller Williams Alexandria Kingstowne Greetings Virginia Sales Network - Claire Cruz Client Success Coach MyOutdesk - Liza Lacson Quality Manager Truphone Manila - Jared Felinor Yerro Operation Manager TRANSCOM Worldwide - Patrick Ryan S. De Leon Assistant Program Manager Customer Contact Channels (C3) - Chad Gove Performance Optimization Manager Customer Contact Channels (C3) - (currently in the US) I hereby certify that the above information is true and correct to the best of my knowledge. JSS Jeremhea Saliendres - Santiago Dan Rochon- |- 6408 Grovedale Drive, Unit 101, Alexandria, VA 22310 January 11, 2018 To whom it may concern, I am writing this reference at the request of Jeremhea Santiago. Jeremhea has worked with me for four years at Greetings Virginia Real Estate Sales Network as the Client Care Manager, making $1,500 USD a month. Ms. Santiago has impressed me with her productivity and professionalism during her time with my company. Additionally, Jeremhea thoroughly ensured each client’s need were met in a timely manner. Her devotion to her work has been unparalleled, and will make a great asset to any team. In conclusion, I would highly recommend Jeremhea. If her performance in my Greetings Virginia Sales Network is any indication of how she’d perform in the available position, Jeremhea will be an extremely positive addition to your organization. If you need any additional information, feel free to contact me at- or by email at-anytime. Sincerely,Dan Rochon Owner, Greetings Virginia Real Estate Sales Network © 2018 – All Rights Reserved – Greetings Virginia – Keller Williams Realty 6408 Grovedale DR 101 Alexandria VA 22310 (P- (F- Traci Rochon licensed in VA, MD, DC Dan Rochon Associate Broker VA, Broker MD www.GreetingsVirginia.com