Jere Ann Balanay Samoranos

JERE AN N SAMORA N O S st JERE ANN SAM ORAN Virtual A OS ssi --Tacunan Davao City, Philippines, 8000 ABOUT ME ant d professional Motivated and detail-oriente ons through new seeking to expand my horiz sistant. I bring opportunities as a Virtual As keen attention to strong organizational skills, ask in fast-paced detail, and the ability to multit attitude and a environments. With a positive I am confident in commitment to excellence, pport clients my ability to adapt quickly, su uality results. effectively, and deliver high-q EXPERIENCE ALORICA|- CUSTOMER SERVICE REPRESENTATIVE EDUCATION Provided real-time support to drivers during live deliveries, ensuring smooth and timely order fulfillment. Resolved payment and app-related issues for drivers with efficiency and professionalism. Facilitated order corrections and reorders for customers via outbound calls and chat support. Served as part of the Escalation Team, assisting drivers with complex account issues including deactivation and reactivation. - SCIENCE TECHNOLOGY ENGINEERING & MATHEMATICS San Pedro College Senior High School FEB 2025 – APRIL 2025 GENERAL VIRTUAL ASSISTANT Customer Support Organized the client’s inbox to ensure efficient email management Created well-structured lists of completed projects using Slack Updated customer notes with invoice details via HubSpot CRM Boosted online presence by setting up the client’s Instagram account Maintained sales and engagement by regularly posting photos in Facebook group pages Designed flyers and posters using Canva SKILL AND EXPERTISE E-mail handling & Email inbox optimization Calendar Meeting & Scheduling Google Suite: Drive, Docs, Forms, Mail, Calendar, Slides Other administrative support. VIRTUAL ASSISTANT CERTIFIED TRAINING CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. EMAIL MANAGEMENT: Developed skills in organizing and managing email inboxes, responding professionally to messages, filtering spam, prioritizing important communications, and maintaining Inbox Zero for improved productivity.