Jercille P. Manalansan

Jercille P. Manalansan Olongapo City, Philippines (- -https://ph.linkedin.com/in/jercille-p-manalansan- CAREER SUMMARY Human Resources professional in pursuit of management roles with a strong background in Human Resource Strategy and Management, Talent Acquisition, IT service management, Product Support, Data Analysis and Lead Generation. Drives success by combining strong HR domain knowledge, business acumen, strong peer relationship and excellent stakeholder management. STRENGTHS ⬧ Talent Acquisition and Management ⬧ Performance Management ⬧ Employee and Labor Relations ⬧ HR Compliance ⬧ Market Intelligence / Market Research ⬧ Process Optimization ⬧ Leadership / Coaching & Mentoring ⬧ Project Management CAREER HIGHLIGHTS Talent Acquisition Manager (Contractor) Venatus Media Ltd. · November 2022 - March 2023 Venatus Media Ltd. is a global ad-tech solutions provider company based in UK for gaming and entertainment which wanted to bolster its presence in the Philippines and their global growth plans. I was hired as a Talent Acquisition Manager to establish their Manila Hub and hire Filipino talents for the following teams – Engineering and Technology, Data and Insights, Advertising Operations, Publisher Operations and Marketing Operations. Primarily responsible for the business hiring needs in the Philippines and is accountable for the execution of the operational delivery in this region. Worked closely with regional leadership and the TA team to deliver on the growth plans of the business including but not limited to improvement of hiring strategy across specific business portfolios, drive improvements across attraction, experience, and acquisition. Talent Acquisition ● Devised technical talent attraction strategies against a timeline and utilized experience to set benchmarks and metrics. ● Passive candidate identification, networking, headhunting, website searching, writing, and posting advertisements, producing shortlists, screening candidates, and all other aspects of candidate management. ● Developed strategic recruitment planning and implementing staffing strategies through cost-effective methods and techniques to provide a qualified and diverse candidate pool. ● Developed proactive sourcing strategies with marketplace knowledge. ● Provided recruitment solutions to complex staffing issues. ● Reviewed and assessed CVs and interviewed candidates. ● Performed other recruitment and, from time-to-time, HR-related tasks as assigned. Relationship Development ● Developed and maintained ongoing relationships with hiring managers ● Reported to hiring managers and people team on the status of open positions ● Developed and maintained ongoing relationships with prospective candidates Onboarding and Compliance • Worked with the Global People Operations team to on-board prospective employees and ensured compliance. • Answered candidate queries regarding the application and on-boarding process People & Culture Manager (Consultant) EZI-E Pte. Ltd. · August 2022 to November 2022 Responsible for the business hiring needs in the Philippines and is accountable for the execution of the operational delivery in this region. They will work closely with regional leadership and the TA team to deliver on the growth plans of the business. Working closely with the global TA team, they will continue to improve hiring strategy across specific business portfolios. This person will work closely with the global TA team to drive improvements across attraction, experience, and acquisition. Primarily responsible for scaling EZIE Ph entity and all teams in SEA region – Singapore, Malaysia, Indonesia, and Vietnam in building a culture that will attract top talents and support the organization through several milestones. Partners closely with the executive management team, directly reporting to the Co-CEO and Co-Founder to map organizational growth, set and implement talent plans. Oversees and manages day-to-day HR operations including compensation and benefits administration, employee onboarding, employee relations, improves and introduces new processes to achieve efficient productivity. • • Provides advice, guidance and support in people and culture related functions and serves as principal advisor to senior leadership team for each country to develop and implement strategic people policy and processes aligned to the organizational objectives Hands-on management on end-to-end regional recruitment processes: o Works in partnership with hiring managers for each country in identify staffing needs o Sources candidates using a variety of social media, jo, and direct sourcing o Screens and presents qualified candidates to hiring managers for consideration and manage the entire candidate assessment and offer process through to onboarding o Supports hiring managers in identifying interview evaluation criteria and competencies; establishing a consistent and valid candidate assessment process • Works closely with the Co-CEO and Co-Founder in managing the manpower budget and reports. HR Business Partner (People & Culture) Quadx Inc. · January 2022 - August 2022 Managed a team of 3 Talent Acquisition Specialists to meet recruiting targets in support of specific business unit needs. Primarily responsible for overseeing the full cycle of recruitment process from resource strategy planning up to closing requirements of critical positions in Tech, UX/UI, Commercial Ops, Business Analytics, Logistics Operations and Enabling Group. Worked closely with the Leadership team and the respective business unit HR Business Partners to analyze stakeholder business plans and associated staffing needs to anticipate/plan for current and future sourcing activities. • • • Drove an employer branding project to boost brand awareness and attract talent including establishing fresh relationships and retention strategy as a partner employer to Top Universities and as a partner employer with various IT Career Bootcamp institutions in the Philippines Established and launched open house recruitment and recruitment hackathon within a week. Successfully hired 16 diverse talents for tech team achieving 70% savings in external recruiting costs HR Business Partner - Operations Quadx Inc. · June 2019 – December 2021 Effectively collaborated with different teams in QuadX to align people strategies with business goals and help drive the greatest business impact through people. Drove seamless execution of HR processes and programs. Acted as a Coach to the Ops Leadership team in guiding them to a recommendation to address challenges through people initiatives and programs. • • • • • • Developed the HR agenda, strategies, policies, and practices with the Chief People Officer and the People and Culture Leadership Team. Monitored and constantly partnered with front-line leaders and stakeholders to improve/sustain employee performance. Managed and implemented people programs and initiatives, including eNPS, performance development cycle, and talent reviews. Improved employee relations throughout the organization. Evaluated staffing needs and partnering with Talent Acquisition in overseeing recruitment efforts. Partnered with stakeholders in identifying and implementing HR solutions for people issues affecting business performance and/or workplace culture. Talent Acquisition Specialist Quadx Inc. · October 2018 – May 2019 Served as the first Talent Acquisition Lead responsible for creating a positive candidate experience throughout the hiring process—from sourcing candidates to conducting interviews to negotiating offers. Responsible for organizing and implementing strategic recruiting patterns and techniques to attract the most qualified talents in the local market. • • • • • • Streamlined and automated recruitment process to become at least 70% more efficient overall Created a centralized database of job descriptions in the organization Spearheaded sourcing of diverse candidates at all levels via job board niches, social media, strategic advertising, and community outreach. Developed new enhanced focus on social media to increase internal and external referrals by 60% Successfully hired 20-25 tech roles including but not limited to junior, mid, and senior roles. Grew and maintained personal/professional networks to enhance recruiting efforts by establishing a presence in relevant professional groups and associations. HR Assistant Quadx Inc. · August 2017- October 2018 Reported directly to the VP of People & Culture. Responsible for ensuring support to HR day-today operations including but not limited to clerical and administrative activities in the People & Culture team. • Maintained and updated employee database • Created and distributed documents according to instructions • Assisted in setting appointments for managers and other employees • Assisted immediate supervisor on timekeeping preparation by providing relevant data every cut-off • Assisted employees to all aspects of mandatory benefits including proper documentation and coordinates with the office of SSS, Philheath and Pagibig on related matters. • Assisted recruitment to source candidates and maintained/updated the company database • Prepared candidates for the recruitment process, including communication and interview scheduling • Created and updated job ads • Organized meetings with people managers and external vendors • Monitored employees due for performance evaluation • Contacted applicants’ references and performed background checks as required • Supported new employee orientation, on-boarding, and training programs • Processed documentation and prepared reports related to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc) • Coordinated HR projects (training, surveys etc) and taking meeting minutes • Dealt with employee requests regarding human resources policies • Created and maintained manpower services provider database and ensure all requirements are submitted in a timely manner • Performed other duties and responsibilities as assigned by the immediate supervisor IT Project Manager Compos Mentis Inc. · January 2016 – June 2016 • • • • • • • • Oversaw day-to-day activities of the Development Team Responsible for workflow management Prepared documentations as needed Initiated, coordinated, and enforced systems, policies, and procedures. Maintained staff by recruiting, selecting, orienting, and training employees; Completed projects by coordinating resources and timetables with Development Team and client Calibrated with the CTO and Managing Director to ensure alignment of customer expectations Participated and led key initiatives for performance improvement Product Specialist LBCX · March 2015-December 2015 • • • • • • • • Performed first-level diagnosis and troubleshooting support to end-users. Performed briefings to end-users on changes or deployment of new functions/features of new and existing tools and systems. Coordinated with web designers and developers to ensure full compliance to the set guidelines, parameters, and target completion date of a project Stayed up-to-date with product knowledge, business flow and basic sales processes. Assisted in creating process flow and usable documentation by understanding the needed business and functional requirements of a product, to be able to address anticipated gaps, issues and problems relating to user experience and deliver the right solutions Conducted regular usability tests to ensure the stability and optimization of new and existing systems and tools. Addressed urgent user experience issues through testing and filing of the corresponding ticket to the system developers Gathered useful data from internal users to identify issues relating to the use of existing systems and tools to be able to address them through fixes and enhancements Pricing Assistant LovableCommerce.com Corporation · June 2014-March 2015 • • • • Assisted in automating the prices and inventory in the e-commerce site. Audited prices indicated in the e-commerce site. Assisted in uploading and auditing of product images in the platform TheShop.ph Maintainede weekly, monthly, and quarterly inventory reports Senior Marketing Officer JobStreet.com – Philippines · February-March 2012 Challenged to lead the corporate marketing-leads generation segment on acquisition of new businesses to increase sales pipeline. Attained career progression within the organization through exemplary performance and unparalleled familiarity of the business. • • • • • • • • Designed and implemented leads generation programs that ensured new leads target is achieved and consequently, new business conversions target. Hired, developed, and trained new and existing personnel who were assigned in Data Mining, Market Researching and Data Entry activities. Designed and implemented audit activities to ensure quality and targets for Market Researchers were consistently achieved. Managed special projects relevant to achieving company goals as assigned by the company or by region on-time, on-budget, on-specifications, and on-quality standards. Developed and implemented competitor monitoring activities of competitor websites focused on key strategic information such as number of jobs and companies, alexa ranking, new leads generated, google trends, market updates (new clippings etc.) Prepared and submitted analysis on process improvement of software/system used in data mining and competitor analysis. Kept marketing and employees updated about competitor strategies. Performede ad-hoc responsibilities and functions as required by the business. Achievements • • • • • • • Entrusted to manage the operations of the Company’s lead generation team and market researchers. Developed strategies and programs on acquisition of new business through digital marketing. Increased new business pipeline through effective database sourcing. Created report templates for market researchers. Authored improvements on competitor monitoring and analysis reports generation. Provided additional online channels for lead generation. Managed lead generation projects which contributed 70% of the business market share Produced 93% conversation rate of acquisition of new business from the following: Business Member Directory: Top 25,000 Corporations in the Philippines List of Business Establishments Registered in Local Government Units Commercial and Industrial Listing (Yellow Pages) Government and Business Listing (Yellow Pages) European Chamber of Commerce of the Philippines Member Directory Philippine Contractors Accreditation Board Member Directory Cebu City Chamber of Commerce Member Directory University of Sto. Tomas Exhibitors Directory Tax Payers Directory in Visayas and Mindanao Davao City Chamber of Commerce Member Directory • Managed email campaign replies on monthly email campaigns for sales team by filtering of new leads and assigned them accordingly. • Designed and implemented monthly database clean-up campaign on sales teams’ unreachable or dead-end accounts through web research. Marketing Officer JobStreet.com – Philippines · 2009-January 2012 • • • • • Trained and mentored Data Encoders/Researchers tasked to do Ad posting, Data mining and Market Research. Monitored and conducted performance assessment on individual and group output of Data Entry Personnel. Created reports analysis on competitor monitoring both online and offline. Sourced, invited, and conducted interview on data encoders. Endorse employment requirements to chosen candidates. Planned and executed data mining/data scraping. Sales Administration/HR Officer JobStreet.com – Philippines · 2008 – 2009 Hired as team lead for a pioneer team of data entry personnel/leads generation team responsible for creation of online advertisements of local and foreign clients and sourcing of business member/association directories for acquisition of new businesses. Sales Admin Functions • • • • • • Designed and implemented strategies in data entry projects like market research of online business directories in the Philippines, validation and encoding of new businesses filtered from these member directories. Monitored data entry projects, evaluated performance of the team and prepared reports for Corporate Sales and Telesales Teams. Performed activities like sourcing and consolidating of business member listings from corporate partnerships and marketing related events. Analyzed completeness of information on sales documents such as legal documents, service agreement forms and advertisement draft required from clients availing ad posting service to be encoded and routed by data entry personnel. Documented, escalated, and monitored any downtime of all systems used in back-end support activities to head office in Malaysia. Performed ad-hoc responsibilities and functions as required by the business. HR Functions • Sourced candidates, reviewed resumes and assessed candidates' suitability for data-entry posts • • Scheduled candidates and conduct initial screening Accomplished initial interview assessment form and identified successful interview • • • Prepared and monitored employment contracts Issued test material to the candidates to ensure that they meet the position requirements Performed all people-processes for the team in line with HR policies. Achievements  Pioneered a team of data entry personnel assigned for after-sales support and assigned to conduct training to become performance-driven employees.  Initiated system and report format improvements for better report analysis and timely information processing.  Pioneered leads generation team and have successfully completed projects on database acquisition of business directories like Top 5,000 and the Next 7,000 Corporations in the Philippines, Securities and Exchange Commission Registered New Business-, Business World Top 1,000 Corporation in the Philippines, Philippine Exporters Confederation Inc., Pampanga Chamber of Commerce and People Management Association of the Philippines Member Directory 2009.  Initiated process improvements for competitor analysis system which produced more accurate and timely reports. Helpdesk Analyst Alorica Pacific Rim, Inc. (Formerly Advanced Contact Solutions, Inc) · March – June 2008 • • • • • • • • • Worked with internal and external customers to identify problems and advise solutions Maintained and used the Help Desk tool for monitoring and receiving of internal/external client concerns. Recorded enquiries accurately, and prepared reports on common issues encountered Managed the Help Desk email account Analyzed call logs to be able to spot common trends and underlying problems Tested new applications for roll out Responsible for ticket Creation/Categorization/Prioritization Responsible for ticket escalation to respective Support Group Worked on incident resolution and recovery and ticket closure Customer Service Representative – Publishing Account APAC Customer Services, Inc · 2007 - 2008 • • • • Inbound customer service support via phone for a publishing company in California, USA Processed billing inquiries regarding customer’s product subscription Identified/recognized sales opportunities to meet customer needs and actively offer client’s products and services Updated customer database and subscription details Customer Service Representative – Direct Sales Account West Contact Services, Inc. ·- • • • • • • • Provided excellent customer service, credit card processing and sales support to US/Canada customers by: proactive assistance, proper, accurate, and timely information processing. Identified and recognized sales opportunities to meet customer needs and actively offer client’s products and services. Answered general query about products. Updated current customer information and transaction information directly into the customer database. Processed orders from customers and enter data into order system prior to payment Provided customers with product information that ensures customer satisfaction; suggest additional merchandise Resolved all customer concerns relating to products and services Education & Training: Gordon College Bachelor of Science in Information Technology (2005) Trainings ITIL-Foundation V3 Training (October 2015) and certified on November 20, 2015 (ITIL –EXIN, License-) JGC Group of Companies -Coaching for Effectiveness Workshop (2010)