Jercelle Gualberto

JERCELLE GUALBERTO E-C0MMERCE VIRTUAL ASSISTANT Batangas City, Philippines --Highly motivated and detail-oriented E-commerce Virtual Assistant with [5] years of experience in managing online stores, handling customer inquiries, processing orders, and optimizing product listings. Adept at using various e-commerce platforms, and automation software to enhance business performance. Passionate about providing excellent administrative support and driving sales growth. EXPERTISE E-commerce store management (Shopify, eBay, depop, Poshmark, Mercari, Amazon etc.) Product listing and optimization (SEO-friendly descriptions, keyword research) Order processing and inventory management Customer support (chat) Basic graphic design (Canva, Photoshop) Data entry and administrative tasks CRM and project management tools (ClickUp, monday.com) Dropshipping REFERENCE Ciara Brown CEO | The Diamond Hanger-+1 - EDUCATION Bachelor of Business Administration Major in Operations Management Batangas State University| 2015 EXPERIENCE E-Commerce Virtual Assistant Thediamondhanger| February 2020October 2024 Managed and maintained the online store, ensuring smooth operations. Listed new products with optimized descriptions and high-quality images. Provided exceptional customer service, resolving inquiries and complaints. Processed orders, tracked shipments, and handled inventory updates. E-Commerce Product Lister Upwork | October 2018 -Present Managed multiple e-commerce platforms, ensuring seamless functionality. Optimized SEO for product listings to improve search rankings and visibility.