Jeramy Culanag

JERAMY C. GARING-/-Skype: jeramyculanag18 Magatas,Sibulan Negros Oriental 6201 Age Weight Height Na onality Religion : 32years : 68 kls : 5 3 inches : Filipino : Roman Catholic Educa onal A ainment College : Negros Oriental State University Dumaguete City, Neg Or A Graduate of Associate of Medical Dental Nursing Assistant Secondary : Sibulan Municipal High School Sibulan, Neg Or Primary : Sibulan Central Elementary School Sibulan, Neg Or Professional Experience Company : Northern Entertainment N.V Date Covered : June 2018 to May 2022 Posi on : General VA; Chat and Email Support Responsibili es: ● ● ● ● ● ● ● ● ● ● Email Support Chat Support Monitoring registra ons and deposits Technical Support Checking viola ons Checking Alarms and duplicates checking documents for verifica on Sending verifica on emails and follow ups Data entry SEO Company : Tippipaws Date Covered : July 2017 to April 2018 Posi on : Customer Service Associate Responsibili es: ● ● ● ● ● ● ● ● ● Email Support Calling/Cha ng Suppliers Calling Courier to verify shipments Managing returns Managing Nega ve Feedbacks Crea ng Dra s for A-Z and Chargebacks for approval Crea ng a cket for every customer’s inquiry for follow up Ebay Customer Support Shopify Customer Support Company : Double R Country Store Date Covered : July 2016 to April 2017 Posi on : Virtual Assistant/ Data Entry Clerk Responsibili es; ● Product Lis ngs ● Email and Chat Support ● Used Amazon Seller Central as well Ecom Solu on ● Used Google Trends ● Organized data sheets ● Fixed all Inac ve and Suppressed Items ● Fixed images and edit using Paints to adjust the resolu on of the pixels ● Sending daily reports in Google Sheets ● High level proficiency with Microso word, Outlook, Excel and Internet. ● Performed administra ve task ● Data collec on (email, phone number, social media account, company name, etc) Company : Grit Media Date Covered : February 2016 to June 2017 Posi on: Virtual Assistant/ Data Entry Clerk Responsibili es; ● ● ● ● ● ● ● ● Company Date Covered Posi on Care Web Research Lead genera on Data Entry Google calendar management Organizing files Google and Linkedin Search Manage some social media accounts such as Instagram and Facebook Appointment Se ng : Teletech, Inc., Philippines (Graveyard shi 8:00 AM-5PM PST) : July 2014 to April 2016 : Tier 2 Provider Service Representa ve for Blue Cross Blue Shield of Georgia and Obama Responsibili es: ● ● ● ● ● ● Takes in inbound and outbound calls Ensures HIPAA verifica on before giving Pa ent's health informa on Provides accuracy to every call. Performs documented reports about the provider's concern Provide assistance to providers like doctors, nurses, secretaries and other medical staff regarding benefit quota on and claims quota on. Address claims denial issues Company : Convergys ( Graveyard shi 11:00 AM-8PM PST) Date Covered : July 2013 to January 2014. Posi on: Tier I Customer Service Representa ve Responsibili es; ● Takes in inbound and outbound calls ● Address billing issues and credit card issues ● Accepts payment process ● Address shipment issues and statuses ● Caters fraud issues Company : Dumaguete Eye and Laser Center, Co. (office hours) Date Covered : August 2009 to February 2012 Posi on : Ophthalmic Assistant Responsibili es: ● Assis ng pa ents in various classes ● Se ng up appointments ● Giving out reviewed instruc ons for going home medica ons ● Preparing ophthalmic instruments and assis ng minor and major Ophthalmic opera ons; making sure the sterility of the opera ng room and the instruments. ● Taking care of the pre- and post-op pa ents. Knowledge and Skills ● Excellent communica on skills ● High level proficiency with Microso word, Outlook, Excel and Internet. ● Proven competency of dealing with customers in various classes assis ng and answering their ques ons regarding products and services. ● Can work in a short deadline. ● Customer service.