Jeramie Julaton

JERAMIE JULATON GENERAL VIRTUAL ASSISTANT WORK EXPERIENCE Parish Insurance Agency November 2024 Virtual Executive Assistant (Part Time) ABOUT ME A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. --Brgy Obrero Kalangkaan St Calbayog City, Western Samar Philippines LANGUAGE English SKILLS E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry Capcut Editing Customer Support (Outbound | Inbound Call ) Other administrative support. SYSTEM FAMILIARITY MS Office •Google Suite •Trello Zoom •Skype •Dropbox MS Teams •Google Drive •Evernote Amadeus •Sabre •Cisco Avaya •Canva •Worldpress Capcut •Lightspeed •Dropbox Nowcerts •Trello •Zoho •Sling Virtual Executive Assistant in the insurance field located in FL responsible for managing a variety of administrative and sales-related tasks remotely. These include posting leads to generate business, conducting cold calls to potential clients, scheduling and organizing appointments, and providing accurate quotes for auto and housing insurance policies. The role also involves updating and maintaining client policies, ensuring they are current and compliant, and supporting the sales process by following up on leads, addressing client inquiries, and ensuring high customer satisfaction. This position requires strong communication and organizational skills to effectively manage multiple tasks while supporting business growth and client retention. AVEGA Managed Care Inc- Makati FULLERTON Contact Centre Executive May 2021 – September 2024 Receives inbound outbound calls and emails from Corporate Clients with regards to their Company Medical Benefit Insurance. Assisting members with their inquiries / Specialist Appointment booking request and to follow up on the cases until full resolution. Resolving claims inquiries, calculating benefit due, initiating payment, preparing notice to member after case adjudication by indicating remarks in the system. EXPEDIA GROUP TRAVEL AGENT VOICE / NON VOICE February 2020 – April 2021 Teleperfomance Ayala - Makati As Tier 1 Agent for 8 month & Tier 2 for 4 months Chat Rep who Assist clients with inquiries regarding availability, pricing, and reservations via phone, email, and chat. (flights,hotel,car-rental,cruise and group activities booking) Assist clients with booking travel arrangements and ensure the accuracy of booking details and itinerary. Provide advice and recommendations on travel destinations and activities Handle customer complaints and resolve issues related to travel bookings. Achieve performance targets related to customer satisfaction and sales conversion January 2019 – Febuary 2020 Front Office Associate Baypark Hotel / Baypark Inn - Calbayog Greet and welcome our guests with a friendly and professional demeanour. Assist guests with check-ins, check-outs, and reservations. Answer phones, respond to emails, and handle guest inquiries or concerns in a courteous and efficient manner. Manage and update reservation systems, handle billing and payments, and process guest requests or complaints. Address and resolve guest issues or complaints promptly and effectively, escalating to management when necessary. Maintain a clean and organized front desk area. Ensure all necessary supplies are stocked and available. Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and any issues are addressed. Monitor and maintain security of the front desk area, including ensuring guest safety and confidentiality of personal information. Volunteer Teacher DLSUD Balik-Aral Program (ALS) - Dasmariñas 2016 – 2018 La parallel learning system in the Philippines that provides a practical option to the existing formal instruction. When one does not have or cannot access formal education in schools, ALS is an alternate or substitute. EDUCATION De La Salle University Dasmarinas Bachelor of Secondary Education Major in English (Under Graduate) 2015 - 2019 Dasmarinas National High School 2011 - 2015 San Nicolas Elementary School 2008 - 2011 R E F E R EN C E S JENNY HINTAY KATHRINE CAROL LEPASANA TaskUs / Team Lead OPTUM / Associate Phone: Email : -- JANINE ESPINELI Phone: Email : UST GLOBAL (Contact Centre Excutive) Phone: Email : ----