Jeptah Matthew H. Sembrano

JEPTAH MATTHEW H. SEMBRANO​ Brgy. Plaza Aldea, Tanay, Rizal |- |-| LinkedIn PROFESSIONAL SUMMARY Versatile and detail-oriented Virtual Assistant with an architectural background, experienced in managing and coordinating construction projects, client communications, and administrative tasks in fast-paced environments. Proven expertise in schedule management, document preparation, and ensuring precise record-keeping. Skilled at delivering outstanding customer support and coordinating with internal teams to ensure seamless operations. Adept at working in remote settings with a focus on maintaining high-quality standards and achieving tenant satisfaction. PROFESSIONAL EXPERIENCE Senior Virtual Assistant (Construction and Administration) Link Energie Industries Co. Inc.​ February 2024 – Present ●​ Coordinated construction projects, managing schedules, frontline calls, and email communications to streamline workflows. ●​ Handled administrative tasks such as work order processing, document preparation, compliance monitoring, and lease renewals. ●​ Managed customer support via phone and email, ensuring prompt resolution of issues and directing inquiries to appropriate internal team members. ●​ Maintained accurate project documentation using tools like Microsoft Outlook and Excel, ensuring timely updates and efficient information flow. ●​ Proactively followed up on pending tasks and ensured strict adherence to client-specific Standard Operating Procedures. Project Coordinator and Administrative Specialist Creative Proverbs Enterprises​ September 2022 – April 2023 ●​ Oversaw construction scheduling, email management, and frontline call handling, ensuring seamless coordination between stakeholders. ●​ Delivered outstanding customer support, collaborating with clients and internal teams to meet project goals and address inquiries. ●​ Maintained compliance with client guidelines and monitored updates to Standard Operating Procedures to ensure process alignment. ●​ Created detailed reports and maintained project documentation to provide accurate data for decision-making. ●​ Processed work orders, notices, and lease renewals while ensuring strict compliance with client guidelines. EDUCATION Bachelor of Science in Civil Engineering​ University of Rizal System Morong | Graduated: 2022 CORE COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Construction Coordination and Management Administrative and Bookkeeping Expertise Microsoft Outlook and Excel Proficiency Customer Support and Client Communication Work Order Processing and Document Preparation Schedule Management and Task Prioritization Compliance Monitoring and Record-Keeping Problem-Solving and Time Management LICENSES & CERTIFICATIONS ●​ ●​ ●​ ●​ Licensed Civil Engineer Certified First Aider Internal Auditor Rookie of the Year Awardee (Recognition for Outstanding Performance) KEY ACHIEVEMENTS ●​ Streamlined administrative workflows, achieving a 30% reduction in turnaround times for task completion. ●​ Successfully managed multiple tenant and customer inquiries, maintaining 98% customer satisfaction ratings. ●​ Optimized schedule management and documentation processes, contributing to improved team productivity. ●​ Demonstrated strong adaptability by effectively transitioning to remote roles, maintaining high performance and accountability. Excited to bring my architectural background, administrative expertise, and customer support skills to a dynamic team. Let’s connect to discuss how I can contribute to your company’s success while delivering exceptional results!