Jeorgio Jules Enriquez

JEORGIO JULES ENRIQUEZ 29 Cornelia St., Vista Verde Executive Village, Cainta, Rizal 1900 | C- PROFESSIONAL SUMMARY Dedicated Sales and Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic Sales professional with over 3 years of experience in the industry. Well-rounded Sales Consultant with determination to exceed company targets and clients’ business goals. SKILL HIGHLIGHTS Active listening skills Strong organizational skills Courteous demeanor Goal-oriented Adaptive team player Flexible WORK EXPERIENCE 11/2015 to Present Sales Consultant – Moneris Solutions Microsourcing Philippines, Inc. - Quezon City Make outbound calls and pitching sales to potential clients Following up regularly to probable prospects Upselling on existing clients and offering additional Product/Solutions Maintaining great sales productivity with highly-considered quality on a regular basis 02/2014 to 11/2015 Customer Service Representative – Livecareer.com Microsourcing Philippines, Inc. - Quezon City Mainly answers phone queries for a US-based E commerce company Responded to live chats and email queries Handled concerns about billing Well trained for voice, chat and email handling Effectively managed a high-volume of inbound customer calls and chats Gathered and verified all required customer information for tracking purposes 05/2013 to 01/2014 Customer Service Representative – Ford Motor Company Teletech - Cainta, Rizal Client is one of the most trusted brand in the Automotive Industry based in the United States Mainly responds to email queries with goal in number of emails reached quality-wise every day Assisted customers by directly doing an Outbound call to Vehicle Dealerships if necessary nationwide (U.S) Calling out Customers if necessary to gather details Collected all customer’s information needed for limited vehicle warranty verification Communicate with Customer Regional Managers for each Dealerships for verification 11/2012 to 03/2013 Technical Support Representative – Cricket Wireless NCO Companies - Marikina City Answered inquiries for a Telecommunication Company located in United States Offered assistance to existing customers troubleshooting their handsets over the phone EDUCATION 2010 – 2012 Bachelor of Science: Information Technology AMA Computer College - East Rizal - Antipolo City, Rizal, Philippines