Jeorgia Evangelista

Jeorgia evangelista 16 Parkview 2 Orchard Road Eastwood City Bagumbayan, Quezon City |- |-Objective Customer-oriented Techinical Support Representative successful at troubleshooting and handling customer support issues in a timely manner. Team player who is flexible, reliable and adaptable to dynamic environments. Experience Convergys Philippines Services Corporation Technical Support Associate | September 2013 – May 2015 Managed call flow and responded to technical support needs of customers. Identified and solved technical issues with a variety of diagnostic tools. Assume remote control over customers’ computers when necessary to resolve problems Working with customers to identify computer problems and advising on the solution Logging and keeping records of customer/employee queries Tracking call logs so we can spot common trends and underlying problems Updating self-help documents so customers can try to fix problems themselvesh Provide recommendation if which service warranty best fits their needs 51talk Philippines Part-time Online English Teacher Answer student question related to the course content Maintain required records Assess student progress Provide feedback to student every end of the session Prepare daily report Education Bachelor of Science in Entrepreneurship Universidad de Sta. Isabel- Skills Troubleshooting Strong computer skills in MS Office Skilled in call center operations Customer service expert Problem solver Attention to detail Capacity to learn and and apply new information quickly and accurately Analytical and critical thinker