Jeoffrey Garrera

Jeoffrey Alcain Garrera Purok 4B Upper Ilang Davao City, Philippines 8000 Skype: live:jeoffreygarrera Email:- or- Skills *Communication Skills *Software Proficiency *Time Management *Flexibility *Attention to detail *Multitasking *Leadership Tools and System *Avaya X *Vicidial *Convoso *Call Shaper *Zendesk *Microsoft Office *Prospect Boss *Sales Radix *Sales force Internships Student trainee Social Security System, Davao City Accounting Department/Sales Team March 2004 – May 2004  Responsible for the management and reporting of financial data and sales. Preparing financial statements, analyzing accounts,s and ensuring compliance with financial reporting and other standard accounting procedures. Education 2 Years of Computer Programming Philippine College of Technology, Davao City  Write programs in a variety of computer languages, such as C++ and Java  Update and expand existing programs  Test programs for errors and fix the faulty lines of computer code  Use code libraries, which are collections of Independent lines of code, to simplify the writing. ( Recent job FREELANCING/Employment) -  ETN AMERICA From August 2022 till Feb 2023 ISA- Inside sales agent ( Real ESTATE) /Cold Caller For home improvement , leads and follow ups, making outbound calls and sales.  Clubwealth Real Estate Consulting and Coaching. From March -2023 - September 2023 ISA- Inside Sales Agent ( Buying and selling) Communicating with customers, making outbound calls to potential customers, and following up on leads. CRM specialist.  Ideal Conceptm Inc – Screener/Upsell products and services. ( Qualification Specialist) From October 2023 – March 2024 Base in Allentown Pennsylvania, United States. My job is to qualify individual by cold calling if they are fit for to get Insurance( Health care) Then transfer over to the license insurance agent in the US. Employment Sr. Customer Support 1/Upsell products and services (Hybrid Agent) Six Eleven Global Services Account: LiveSalesMan, E-commerce website(Multiple sites) March 2013-April 2015      Answering questions about a company’s products and services. Processing orders and sales transactions Resolving Issues and troubleshooting technical problems. Handling customer complains Tracking packages and monitoring the logistic side of the company. Sr. Customer Support Advisor/Upsell products and services Convergys/Concentrix Program: At&T Cricketwireless April 2015 – July 2022  Handle and carefully respond to all customer inquiries via inbound calls and email using Zendesk.  Provide excellent customer service through active listening  Work with confidential customer information in a secure manner  Aim to resolve issues on the first answering proactive  Appropriately and adequately communicate with customers References Lyndon Payot ENT America Virtual Assistant- Ariel Timosa Concentrix Davao Subject Matter Expert- Irish Manikan Virtually Virtual ssistant-