Jenylyn Sakay

I am a dedicated Customer Service Specialist with 6 years of experience in the E-Commerce industry, helping online businesses deliver exceptional customer experiences while optimizing their day-to-day operations. I bring a strong track record of handling high-volume support, resolving complex customer concerns, and maintaining brand reputation across multiple channels.

My expertise spans major eCommerce ecosystems, including Amazon, Shopify, and various shopping cart platforms, allowing me to effectively manage orders, refunds, product inquiries, and customer communication with accuracy and professionalism. I am highly proficient in support tools such as Freshdesk, Zoho CRM, ClickUp, and Slack, ensuring smooth workflow management and efficient communication with internal teams.

I excel in email handling, live support, social media management, and online reputation management, consistently providing timely, empathetic, and solution-oriented responses that enhance customer satisfaction and brand loyalty. My approach is detail-driven, organized, and rooted in clear, friendly communication.

Whether assisting customers, managing support systems, or coordinating with teams, I am committed to helping businesses build trust, maintain smooth operations, and deliver outstanding service at every touchpoint.