Jenylene Samosino

 Jenylene O. Samosino Sitio Linawan, Bulac Santa Maria Bulacan 3022 Philippines E-mail:-Mobile: - or - CAREER OBJECTIVE: To share my knowledge and learnings to the development of the company and grow professionally. WORKING EXPERIENCE HOME BASED FREELANCE JOB: Gameology Australia – Customer Service Manager July 6, 2015 – PRESENT Job Responsibilities: -Respond customer's email { not less than 100 emails per day } regards with product knowledge, tracking / shipments, complaints etc. - Process change orders / cancellation / refund - Resolve customer's issue in eBay resolution center - Take action with eBay opened cases - Follow up with customer’s negative feedback and offer best resolution to win back customers and revise feedback. COMPANY JOBS: Teletech Customer Care- VERIZON FIOS ACCOUNT { U.S.A } MGT Philippines Novaliches Site August 1, 2014 – July 1, 2015 Call Center Agent Job Responsibilities: Customer Service Representative { Frontliner } Service to Sales Billing Retention / Elite Handle customer inquiries Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into system Update existing customer information  Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls when necessary Document all call information according to standard operating procedures Receptionist / Frontdesk / Assistant Manager October 2005 – July 26, 2014 - Dave’s Straw Hat Inn Boracay Island Philippines Job Responsibilities: Deliver excellent customer service and maintain a high standard of customer management, at all times Take full responsibility for the set-up and effective operation of the pub, within company policy, at all times Ensure that opening and closing procedures are adhered to, in line with company policy, taking account of security and the health & safety of people and property Work in all areas of the pub, bar, floor, cellar, kitchen and office, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified Control all aspects of finance in the pub, including sales, gross profit, stock control, core wages and controllable expenditure Control all office administration procedures and ensure that the management team complies with company standards\ Be accountable for all cash management throughout the pub, including third-party providers and conduct thorough investigations for all cash-loss issues Review P&L account monthly with the team and area manager, agreeing on clear targets for improvements for any targets not achieved. Maximize all sales opportunities in the business, including quality of food and drink service and availability, using all company point-of-sale as directed; have an understanding of all promotions and point-of-sale requirements and work with the team and area manager to maximize sales at every opportunity Forecast sales and wages weekly/quarterly, using the standard forecasting planner Be responsible for accurate rota-planning, based on forecast sales and core wage budget Plan all rotas in line with budgeted targets and forecasts, taking the necessary daily action to reduce/increase hours, in line with sales Manage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation and staff training Complete product-ordering on time, every time; ensure full availability of all drink, food and non-consumable items Follow all company security procedures, including loss prevention measures and procedures for the security of staff and premises, at all times Monitor and manage all maintenance issues and manage third-party contractors, including cleaners, where applicable Deal with any employee complaints and/or grievances promptly, in line with company guidelines Manage the timely distribution and briefing-in of all company communications Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment process, ensuring that all paperwork (including ‘proof of right to work’ documentation) is certified, copied and completed, in line with Home office and company guidelines Always adhere to all company policies and procedures and licensing laws Carry out any duties as instructed by area manager and head office Room Attendant September 2004 – October 2005 - Dave’s Straw Hat Inn Boracay Island Philippines Job Responsibilities: Enters and prepares the room for cleaning. Dusts the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuums and racks the carpet. Checks and secures the rooms. Replenish amenities according to the operational standards. Deliver and retrieve items on loan to guests e.g. iron and ironing boards Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties (e.g. steam clean carpets) as required Cleans guest bathroom/bed room/floor corridor. Responsible for replenishment of guest complimentary water. Responsible for the cleanliness and maintenance of work area. Responsible for the Hotel property in the work area.. Responsible for following the standard operating procedures. Responsible for achieving and exceeding the guest satisfaction score EDUCATIONAL BACKGROUND PRIMARY: Miguel M. Cruz Memorial Elementary School Bulac Sta.Maria Bulacan ( S.Y- ) SECONDARY: Our Lady of Lourdes Academy Grotto, City of San Jose del Monte Bulacan ( S.Y. 2001 – 2002 ) COLLEGE: System Technology Institute ( S.Y. 2003 – 2004 ) Sta.Maria Bulacan – BS Nursing - UNDER GRADUATE PERSONAL DATA: BIRTH DATE: October 22 1986 MARITAL STATUS: Married HEIGHT: 5’ WEIGHT: 85 lbs. Interest and Activities: Reading books, Watching News, Listening to music. CHARACTER REFERENCE: David Lubofsky { Owner } - Dave’s Straw Hat Inn Boracay ( 036 - / ( 036 - Terrylou Aniceto { Supervisor } - Dave’s Straw Hat Inn Boracay ( 036 - / ( 036 - /-