Jensie Lojo

Results-driven professional with over 18 years of experience in client success management, administrative operations, and quality assurance. Proven track record of handling escalations, improving customer satisfaction, and streamlining processes to enhance service delivery. Adept at building strong client relationships, analyzing performance metrics, and implementing process improvements to drive efficiency and compliance. Equipped with extensive experience in managing international clients, providing administrative support, and ensuring the highest standards of quality in service delivery. Proficient in CRM tools (Zoho, Salesforce), Microsoft Office, Slack, Canva, and more.

Key Strengths:

✔ Client Relationship Management & Escalation Handling

✔ Quality Monitoring, Evaluation & Root Cause Analysis

✔ Administrative Support & Process Documentation

✔ Performance Coaching & Continuous Improvement

✔ Strong Communication & Problem-Solving Skills

✔ International Client Experience (US, Canada, Australia)