Jenser Cabañas

Dynamic and detail-oriented professional with 11 years of experience in IT support, customer service, and process management, now transitioning into virtual assistance and digital marketing. Leveraging a strong foundation in remote operations, client communications, and technology tools, I excel at streamlining workflows, managing digital platforms, and providing exceptional administrative support. Highly organized with proven expertise in handling high-volume tasks, meeting tight deadlines, and ensuring client satisfaction.

Skilled at utilizing productivity and collaboration tools such as Microsoft 365, Google Workspace, and ticketing systems to manage schedules, email correspondence, data entry, and reporting. Adept at maintaining accurate records, coordinating projects, and preparing presentations that drive business results. My background in technical troubleshooting, documentation, and problem-solving enables me to adapt quickly to new software and digital marketing platforms such as social media schedulers, email marketing tools, and CRM systems.

Key strengths include exceptional communication skills, customer-centric service delivery, and a strong ability to manage priorities in fast-paced environments. Known for maintaining professionalism, building trusted relationships with stakeholders, and consistently delivering quality outcomes. With a unique blend of technical expertise and administrative efficiency, I bring value to clients seeking a reliable, proactive, and resourceful Virtual Assistant capable of supporting business operations and online growth initiatives.

Core Competencies:

• Virtual Assistance: Calendar and inbox management, data entry, research, scheduling, document preparation, and client communications.
• Digital Marketing Support: Social media content scheduling, basic copywriting, online community engagement, and analytics reporting.
• Technical Expertise: Proficient in troubleshooting software/hardware, CRM administration, and workflow automation tools.
• Customer Service Excellence: Skilled in resolving complex issues with empathy and professionalism, ensuring client satisfaction.
• Project Coordination: Adept at multitasking, prioritizing deadlines, and maintaining organized processes for optimal efficiency.