JENRO GRAGASIN DALISAY
City of San Fernando Pampanga, Philippines (2000A)
Phone: (+63)-
Email:-| LinkedIn: Jenro Dalisay
PROFESSIONAL SUMMARY:
Dynamic and results-driven professional with over 11 years of comprehensive experience spanning project
management, executive leadership, and business operations across marketing, technology, retail, and event
industries. Proven track record in streamlining processes, optimizing team performance, and driving
strategic initiatives that support business growth and operational excellence. Adept at bridging executive
vision with cross-functional collaboration to deliver measurable outcomes, improve workflows, and enhance
client satisfaction. Skilled in data-driven decision-making and fostering productive stakeholder relationships
in fast-paced environments.
Executive Assistant | Chief Business Development Officer | Senior Project Manager | Director of Operations | Head of
Operations | Administrative Assistance | Virtual Assistant | Operations Manager | | Event Manager | Chief Admin
Officer | Facebook Marketplace Manager | Lead Operations Manager | Team Lead
CORE COMPETENCIES
Leadership & Team Development
Workflow Optimization & Automation
Productivity Tracking & Performance Metrics
Project Management & Operational Efficiency
Executive Reporting & Strategic Communication
Data Analysis & Business Planning
Meeting Facilitation & Stakeholder Engagement
TECHNICAL SKILLS
Google Workspace (Admin)
Microsoft Office Suite
Airtable | Asana | Notion
Confluence | Jira | Trello
Canva | Figma
Zapier | Freshworks
WORK EXPERIENCES:
PROJECT MANAGER – Amazon Marketing Agency
SSG Amazon Agency | 2023 – 2025
•
Streamlined agency operations by creating and implementing prioritization frameworks, SOPs, and
task optimization strategies—enhancing execution quality and cross-departmental efficiency.
•
Led quality assurance initiatives by identifying process vulnerabilities, resolving structural gaps, and
introducing control mechanisms to strengthen overall operational resilience.
•
Facilitated alignment between leadership and functional teams through proactive risk management,
executive collaboration, and strategic communication, ensuring consistent project delivery.
•
Translated complex performance data into actionable business plans and executive reports,
supporting strategic decisions through analytics-driven insights and continuous improvement
systems.
EXECUTIVE ASSISTANT / PROJECT MANAGER
Union Studios | 2022 – 2023
•
Managed executive scheduling, vendor coordination, and board-level logistics to streamline
workflows, support strategic initiatives, and enhance leadership effectiveness.
•
Anticipated operational challenges, resolved high-level scheduling conflicts, and introduced
process improvements that elevated organizational efficiency and responsiveness.
•
Directed cross-functional projects involving AI integration and technical development, resulting in
measurable gains in sales performance, productivity, and strategic outcomes.
JENRO GRAGASIN DALISAY
City of San Fernando Pampanga, Philippines (2000A)
Phone: (+63)-
Email:-| LinkedIn: Jenro Dalisay
•
Supported Go-To-Market (GTM) initiatives by identifying pre-launch risks, coordinating across
teams, and ensuring the successful rollout of products and services.
CBDO / DIRECTOR OF OPERATIONS – Business Development Agency
VV Productions LLC | 2020 – 2023
•
Oversaw daily business operations including financial planning, budgeting, and pricing strategies—
driving profitability and streamlining core processes for long-term sustainability.
•
Led company-wide strategic initiatives, translating business objectives into operational plans that
improved efficiency, decision-making, and execution across departments.
•
Developed data-driven business plans and executive-level reports, using analytics to align
operational performance with organizational goals and maintain employee focus on priorities.
•
Directed HR operations, employee development programs, and performance frameworks to build
a skilled workforce, optimizing talent deployment and organizational growth.
HEAD OF OPERATIONS – ECommerce
Marketplace & Online Retail | 2020 - 2022
•
Curated and sourced products for listing across Amazon, eBay, and Facebook Marketplace,
optimizing selection strategies to drive dropshipping performance and sales growth.
•
Oversaw end-to-end order fulfilment, managing processing, tracking, and delivery workflows to
ensure accuracy, efficiency, and customer satisfaction.
•
Created SEO-optimized product listings with targeted keywords and compelling descriptions to
improve visibility, search rankings, and conversion rates across all platforms.
•
Designed compliant product visuals and marketing graphics tailored to platform standards,
enhancing engagement and boosting listing performance.
ADMINISTRATIVE OFFICER – AU Labour Hire Agency
EIR & Flexiforce | 2019 – 2022
•
Managed payroll, workforce scheduling, and client reporting with precision, ensuring regulatory
compliance and alignment with internal policies and industry standards.
•
Coordinated worker deployment and logistics across partner companies, resolving on-site
challenges and maintaining smooth labor operations through proactive issue management.
•
Conducted onboarding and training initiatives to prepare staff for assignments, foster engagement,
and ensure teams met operational and performance benchmarks.
•
Maintained secure employee records, streamlined administrative workflows, and developed internal
improvement plans to support leadership with risk mitigation and workforce optimization.
EXECUTIVE ASSISTANT / EVENT MANAGER – Sporting Event
United States Muay Thai Open | 2017 – 2022
•
Acted as a primary liaison to the CEO and shareholders, managing high-level communications,
strategic client engagement, and complex travel logistics with a proactive, solutions-oriented
approach.
•
Led end-to-end event planning and operations, optimizing resource allocation, minimizing costs,
and ensuring seamless execution across all business functions.
•
Utilized CRM platforms to streamline workflows, automate client communications, and maintain
accurate data for efficient stakeholder engagement and support.
•
Produced marketing collateral, investor pitch decks, and digital content aligned with Go-To-Market
(GTM) efforts, driving sponsorship interest, applicant conversion, and audience growth.
JENRO GRAGASIN DALISAY
City of San Fernando Pampanga, Philippines (2000A)
Phone: (+63)-
Email:-| LinkedIn: Jenro Dalisay
SALES AND CUSTOMER SERVICE MANAGER –
Microsoft Sales US Sutherland Global Services | 2013 – 2018
•
Led sales teams to achieve revenue targets through strategic planning, data analysis, and targeted
problem-solving initiatives.
•
Coordinated executive meetings and delivered detailed business plans and reports to ensure
alignment with organizational goals.
•
Developed and implemented SOPs and training programs, driving workflow improvements and
enhancing overall team effectiveness.
•
Conducted regular QA/QC audits of sales, calls and chat interactions, providing focused coaching
to address performance gaps and ensure compliance with company standards.
EDUCATION
Bachelor of Science in Architecture
Don Honorio Ventura State University
(August 2010 to January 2021)
CERTIFICATIONS & TRAINING
Sutherland Operations Leadership Summit (April 2016)
Business Operation & Management Training
Sutherland Life: Team Manager University (October 2015)
Certified Lead/TMU 100 – Sigma Prerequisite
Microsoft Sales – Customer Service Champion (November 2014)
Certified Customer Service Specialist
