Jennylyn Ty Ng Shan

Jennylyn T. Ng Shan Virtual Specialist- Chargeback Specialist, Logistics & Fulfillment & Shipping Analyst Contact Phone - Email - Address baguio City Philippines 2600 Experience October 2021 Javy Coffee Ltd l US Logistic Coordinator Process escalations for Reshipment for delayed lost in transit, or damaged orders. Process refunds from escalation and chargebacks. Summarized delayed orders Check inventory with 3PL's on a daily basis https://www.linkedin.com/in/jenntyngshan15/ SKYPE ID:- Education 2017 BSBA Management AIDE - Asian Institute Distance Education Expertise SHOPIFY ll NETSUITE ll AMAZON VENDOR CENTRAL ll STRIPE ll PAYPAL ll ZENDESK ll SKUBANA ll SHIPFACTS ll CANVA ll EXCEL Language March 2021 Novomeo Russell l France Chargeback Specialist Daily monitoring of chargeback filed thru Stripe Communicate with the customer to offer resolution to cancel the claims Reach out with Suppliers in China for the shipping documentation that can be used to win the case January 2018 Trafilea ll Uruguay Fulfillment and Shipping Specialist Daily monitoring for all Shipped orders. Make sure that no packages beyond 3 business days will be stuck in Pre Shipment Reprocess orders for all delay File claim for all reprocessed orders Validate inventory in 3PLs to make sure all will be fulfilled on time and shipped on time. Check all back orders and create an analysis for each product and create a forecast for daily pick up of DHL English Customer Care - Chat & Email Support Filipino Respond to tickets (Email) make sure to address and closed escalation tickets and process replacements or reship orders missing. Real-time Chat support provides resolution to urgent needs. Assisting customers from new to repeat customers. Ensure the transaction went well. Sept 23, 2017 STORM MEDIA LTD ll HK Dispute Agent Daily monitoring of claims filed thru PayPal and Stripe Communicate with the customer to offer a resolution to cancel the claims Reach out to Suppliers in China for the shipping documentation that can be used to win the case. Send an email to the customer if the customer claims damage or not as describe, If needed a replacement or partial refund to address the issue will be initiated.