Jennylou Macafe

JENNYLOU MACAFE Email Address:-Contact: - Address: Baguio City / Cavite, Philippines (Remote/Flexible) Professional Summary Reliable and organized Virtual Assistant with experience in admin support, customer service, and social media content creation. Skilled in Canva, CapCut, and Google Workspace, with a proven ability to manage communications, handle daily operations, and support small businesses online. Known for improving workflows, engaging audiences, and delivering excellent support in fast-paced settings. Core Competencies Administrative Support • Appointment Setting • Social Media Management • Inbox & Calendar Management Customer Service • Content Planning • Online Communication • Data Entry & Task Tracking • Facebook Page Management Tools & Platforms Google Workspace (Docs, Sheets, Calendar), Canva, CapCut, Trello, Notion, Zoom, Facebook Business Tools, Slack, WhatsApp, Microsoft Excel, ChatGPT, Basic CRM Knowledge. Professional Experience Freelance Virtual Assistant & Social Media Manager Remote Managed a Facebook Page for a local food and lifestyle business Increased social media engagement by 40% through Canva visuals and regular posting Handled appointment bookings and responded to customer inquiries Organized daily tasks and content ideas using Google Docs and personal notes Customer Service Representative – Financial Account BPO Company Assisted customers with billing, service inquiries, and account updates Resolved issues efficiently while maintaining high customer satisfaction Documented customer interactions and followed communication protocols Owner | Freelance VA – My Merienda Time & Mini Donuts Facebook-Based Business Managed online orders, customer communication, and delivery schedules Designed promotional content and product menus using Canva Handled inventory tracking and ensured smooth daily operations EDUCATION Emilio Aguinaldo College Cavite Bachelor of Science in Nursing (2022 – 2023 Undergrad Level) Trece Martires City Senior High School STEM Student (2021 – 2022) 📘 📘 ADDITIONAL INFORMATION Dedicated home workspace with backup internet and power Willing to work night shifts, weekends, and holidays Fluent in English and Filipino References available upon request