Jenny Vi S. Maningo
Mobile Numbers: - / -
Email:-
Applying for any position relevant to any of the following areas:
Customer Service Representative / Technical Support Representative / Chat
Support and Data Encoder.
A Tertiary Level with diversified experience in Customer Relations and Public Relations. A good
team player always willing to provide support and services to internal and external peers,
ensures a consistently high standard of performance through conscientious hard work and
perseverance. Has the willingness to be trained with further knowledge and expertise.
EDUCATION
Tertiary Level
: Bachelor of Liberal Arts and Commerce / LIACOM
University of St. La Salle Bacolod ( Year- )
Vocational
: Commercial Cooking NC II
PGMA Scholarship Program
Secondary Level
: Philippine Normal University, Batch 1997
Primary Level
: SPED Training Center , Batch 1993
WORK EXPERIENCE
Customer Service Representative SEARS Canada
October 1999 – May 2000
Transcom Asia Bacolod City
Negros Occidental Philippines
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Taking calls and assisting customers in their orders also filling and shipping customers
order to their respective address.
Helping customers with regards to cancellations and returns of their orders as well.
We also do upselling and helping customers with the product they order.
CSR/ TSR STRAIGHT TALK PHONE COMPANY
June 2001 – January 2002
PAN ASIATIC Solutions Inc.
Bacolod City, Negros Occidental
Philippines
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Inbound and outbound call to clients with regards to phone orders and loading. We also
process shippings, cancellations, returns and replacements of phones.
We also help clients in troubleshooting their gadgets.
We do always provide a high quality standards of customer relations
CSR / TSR COMCAST
January 2002- January 2003
Transcom Asia Bacolod City
Negros Occidental Philippines
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Assisting clients in settling their bills payment, disputes and refunds. We also help
clients in purchasing PPV and other HD channels.
Helping clients in solving their problems with regards to their internet connections and
cable services.
Also assist clients in upgrading their internet and cable services.
Providing a world class excellence service.
CUSTOMER SERVICE REP. EXPEDIA
January 2003 – July 2003
Teleperformance Bacolod City
Negros Occidental Philippines
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Assisting clients in booking and cancellations of their hotels and flights schedules.
Providing clients the best hotels and helping them in processing the payments as well
with flight.
We also help clients in rescheduling and cancelling all the bookings they have and
explain the rules and regulations. Letting them understand some of the consequences in
doing the cancellations and reschedule.
Providing the best services that we can offer to have client satisfaction.
Customer Service Rep. Logoloft / LDG
March 2014 – August 2015
Online Jobs Based in US and UK
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Taking n calls and live chats with clients regarding their orders. We help clients
in processing and shipping their orders
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We also assist them with the designs they want to have on their business logos and
some personalized items that we offer.
We also do hard selling convince our clients to upgrade or purchase the product we
offer.
SKILLS & ATTRIBUTES
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Proficient in MS Office Applications and Internet Applications
Very Good Interpersonal Skills
Very Good Written and Spoken English
Enthusiastic, Hardworking, and Responsible
PERSONAL DATA
Age
Date of Birth
Gender
Civil Status
Citizenship
Religion
: 38 years old
: Januay 7, 1980
: Female
: Single
: Filipino
: Roman Catholic
Dear Sir or Madam:
Please consider me for the position open as Customer Service Representative available. I
believe that I am excellent fit for this position, considering my extensive background. I know
that my skills and qualifications prove my ability to fill that role.
As noted on my resume I have extensive experience driving growth and development.
I am a team player and I have a strong understanding of the importance building and sustaining
relationships with my co-workers.
If chosen to be a part of your company. I will work hard towards achieving the objectives and
goals of your organization. I like to improve myself all the time. I hope that my application will
receive favourable reply from.
Sincerely Yours,
Jenny Vi S. Maningo
