Jenny Vee Aguilar Ignacio

skills/experience:

-Virtual Assistant = more than 2 years 

• Customer service = 12 years

-BPO industry = 7 years

• Handled Supervisory or escalated calls = more than 3 years

- Quality Analyst = call monitoring = 2 years

• Agent training and coaching = 4 years

• report generation = 2 years

• email chat support= more than 2 years

-inbound/outbound calls =more than 10 years

• insurance verification for MNCA and Medicaid patients = = more than 2 years

• Appointment setting or scheduling of patients == more than 2 years

• handling billing inquiries and disputes= 12 years

-CRM - updating database for customers = 12 years

  DORIS and NICE

• created training manuals

• formulated KPI